Program Manager - Delta-T Group is seeking a forward-thinking, results-driven Program Manager to join our team.
WHAT YOU WILL DO
The Program Manager is responsible for overseeing the daily operations of the assigned center(s), supervising BCBAs, R/BTs, and ensuring the efficient delivery of high-quality ABA therapy services. The Program Manager is responsible for implementing best practices and processes across the program. The specific duties include overseeing all scheduling, formulating strategy, improving performance metrics, maintaining center organization and ensuring safety and compliance of your location.
Key responsibilities include Supervising assigned staff by providing leadership to maximize efficiency:
• Direct and support personnel activities (hire, train, appraise, motivate, discipline, address complaints, resolve problems, manage schedules, etc.)
• Educate staff on company processes and policies
• Evaluate staff effectiveness/efficiency and implement necessary changes to meet success metrics
• Conduct personnel feedback loops
• Promote company culture that encourages meeting performance while maintaining morale
Create, maintain, and problem-solve all schedules for clients and behavior therapists to maximize client access and authorized service delivery; review weekly schedules for BCBA’s to ensure meeting required supervision metrics
Deliver excellent customer service by creating rapport and relationships with employees, families, and clients
WHAT YOU WILL NEED TO BE SUCCESSFUL
" Communication.
" Management.
" Leadership.
" Planning/coordinating.
" Customer service.
" Operations.
" Problem solving and a desire to work hard
REQUIREMENTS
Bachelor's degree in healthcare, business administration, or a related field
Program Manager • Pennsauken, NJ, US