Sr Mgr, SOC Operations

Sr Mgr, SOC Operations

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need saving them money along the way.

Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a 'Dress for your Day' business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

The Sr. SOC Operations Mgr, in collaboration with the Director, System Operations Control, will assist in the management of day-to-day operations. In monitoring operations, the Sr SOC Mgr will assist with command-and-control decisions, including during severe and irregular operations.

Essential Functions:

• Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures.
• Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations.
• Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications.
• Examines and recommends changes to improve the quality and efficiency of the operation. Creates, communicates and executes operational plans aimed at preventing disruptions.
• Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption.
• Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Acts as liaison to senior management regarding day-to-day operations.
• Provide effective leadership within SOC, promoting all corporate and operational objectives.
• Responsible for supervising SOC managers, insuring the proper execution of their assigned duties.
• Assist with management of all SOC areas, insuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations.
• Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel.

Other Functions:

• Project management and other duties as assigned by senior leadership
• Support organizational policies and senior leadership directives through productive analysis and constructive suggestions.

Qualifications:

• Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience
• Bachelor's degree preferred
• Budget management, labor relations and project management skills preferred

Knowledge, Skills and Abilities:

• Excellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions
• Excellent communication skills, include ability to successfully interact with airport authorities, regulatory agencies and executive leadership
• Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans
• Highly self-motivated, able to handle multiple, high-profile tasks calmly
• Ability to work under high-stress conditions, maintaining an example of calm and professionalism
• Proven ability to make optimal, balanced decisions during high stress irregular situations
• Attention to detail
• Understanding, familiarity with SABRE Air Center operational software

Equipment Operated:

Standard office equipment, including PC, copier, fax machine, printer

Work Environment:

Typical office environment, adequately heated and cooled

Physical Effort:

Generally, not required.

Supervision Received:

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised:

SOC Ops Mgr/Dispatcher(s)

Salary: $100,104 - $132,870

Please note that this posting will expire on or before 1/15/2025.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.