Information Technology Support Technician (Los Angeles)

Join our amazing team of professionals at Sigma! We believe in truly taking care of our associates to ensure they feel empowered to be their best selves at work. You are not just applying for a job, this is the start of a new career with a fast-growing, innovative global food organization. Ready for your next opportunity? Come join our table!

POSITION SUMMARY

This position contributes to defining and implementing Best Practice ITIL (IT Infrastructure Library) policies, procedures, and standards and ensures their conformance with Corporate Information Systems goals and procedures. Provide firstlevel support for installations and solving technical problems, as well as ongoing system administration and additional functionality as needed to support all business units throughout the company.

ESSENTIAL JOB FUNCTIONS

• Monitor, troubleshoot, and support complex technical problems of networking equipment utilizing hardware and software testing tools and techniques.
• Monitor, record, track, and respond timely to requests received through the IT Helpdesk.
• Install and support network equipment, including routers, switches, and wireless access points with guidance from the Corporate IT networking team.
• Create and maintain inventory of all IT equipment, software, software licenses, End User Training Documents, Knowledge Base Articles, and Project Plans.
• Work with outside support vendors to procure IT equipment and resolve any internal issues.
• Assist with leading small to medium IT projects and carry out IT initiatives. Evaluate and recommend new technologies within existing environments.
• Other duties as assigned

MINIMUM QUALIFICATIONS

License / Certifications

Preferred Qualifications

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

ENVIRONMENTAL / WORKING CONDITIONS

PHYSICAL REQUIREMENTS