Claims Supervisor Full Time, Remote (Little Rock, Arkansas)

Company :

ClaimsPro LP - International Programs Group

Claims Supervisor - Full Time Remote (Little Rock Arkansas)

Overview :

Reporting to the Head of Claims US the Claims Supervisor is responsible for supervising all claim activity and team of employees.

IPG works in the contiguous 48 states Hawaii and Puerto Rico handling a variety of claims including but not limited to auto physical damage inland marine cargo dealers open lot property damage (commercial and homeowners) and general liability.

Role Responsibilities :

• Review assign and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards client specific handling instructions and in accordance with applicable laws.
• Investigate evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and / or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical legal damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within IPG standards client specific handling instructions and state laws when appropriate.
• Assist designated claim staff in the selection referral and supervision of designated claim files sent to outside vendors. (i.e. legal surveillance case management etc.)
• Direct handling of designated litigated and complex claims. Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines
• Provide education training and assist in the development of claim staff
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified team.
• Compliance with IPG standards and special client handling instructions as established
• Maintain state license by completing continuing education coursework and / or work towards a claims designation.
• Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues
• Reviews findings with team member to jointly develop a plan for corrective action
• Defines team goals and communicates those goals to assigned team. Motivates team to perform at the highest level
• Ensures receipt and maintenance of appropriate licenses and / or certifications for themselves and all assigned staff for all states in which states are being handled
• Communicates with clients carriers and brokers in a professional positive and proactive manner
• Works collaboratively acrossall internal departments
• Must adhere to all company and department personnel policies and procedures
• This job description is not intended to be all-inclusive and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed
• Duties may be added deleted or changed at any time at the discretion of management formally or informally either verbally or in writing

Qualifications :

Competencies

Environment / Working Conditions :

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

Required Experience :

Manager

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Full-Time

Experience : years

Vacancy : 1