Outreach Coordinator

Job Description

Job Description

TITLE : Client Services Healthcare Liaison

DEPARTMENT : Programs

REPORTS TO : Senior Director of Programs

LOCATION : San Francisco / East Bay

BENEFITS : Yes

STATUS : Full-Time, Exempt

SUPERVISES : N / A

CLASSIFICATION : Professionals

POSITION SUMMARY :

Project Open Hand has been a leader in medically tailored nutrition services in the Bay Area for over 40 years addressing health outcomes and improved quality of life for people living with chronic health conditions. With the launch of our Client-Centered Nutrition Home (CCNH) model during this upcoming year , we are expanding our reach to address nutrition security and improve health outcomes by more deeply engaging with our clients and partners in the community through a whole person care approach. The Outreach Coordinator will strengthen relationships with healthcare providers and community partners, connect clients to POH’s nutrition and wellness programs, and help remove barriers that affect engagement in care in San Francisco and the East Bay. Working closely with Registered Dietitians, Client Services, and external partners, this role ensures clients have seamless, equitable access to the services they need to thrive.

The Outreach Coordinator is a connector, advocate, and relationship builder. In this role, you will help ensure that our clients and the communities we serve have equitable access to our nutrition services. You’ll work with closely with various departments within POH as well as healthcare providers, community-based organizations, and local leaders to strengthen referral pathways into POH programs.

This role is ideal for someone who is passionate about community health, committed to equity, a food lover and excited to meet people where they are — in clinics, community centers, and neighborhood events across San Francisco and Oakland.

QUALIFICATIONS REQUIRED :

• Bachelor’s degree in Public Health, Social Work, Nutrition, or related field; or equivalent combination of education and experience.
• Minimum 1–2 years’ experience in community outreach, health navigation, or social services.
• Demonstrated ability to engage diverse communities, especially those experiencing food insecurity, chronic illness, or systemic barriers to care.
• Strong communication skills (verbal, written, and intercultural).
• Proficiency with MS Office and ability to learn databases (e.g., CRM, Qualtrics).
• Schedule flexibility (occasional evenings / weekends).
• Valid CA driver’s license and reliable transportation.

QUALIFICATIONS DESIRED :

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

Develop targeted outreach strategies for underserved communities, with emphasis on equity and inclusion.

Works closely with all members of Programs and Nutrition Services to align outreach with CCNH activities for client and partner engagement.

Developing tracking, analysis, and reports for outreach activities and referral patterns. Provide routine presentations on trends and key findings to guide outreach strategies and support continuous quality improvement.

JOB COMPETENCIES :

PHYSICAL DEMANDS AND WORK ENVIRONMENT : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical demands : While performing duties of job, incumbent is occasionally required to move about the building; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment : The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the meal site. Will be working in remote sites, outdoors, and general office environment with travel within SF.