Customer Manager

Customer Manager Associate

The Associate Customer Manager will cover the territory & surrounding area they are hired for in a given market. This position reports to the Retail Sales Manager or Senior Customer Manager. Develops relationships with store managers/personnel to achieve directed short and long-term performance objectives at assigned stores within a geographic territory. Activities center on wall-to-wall sales coverage including new item speed-to-shelf, schematic compliance, item and pricing surveys, promotion selling and product merchandising, resulting in incremental sales volume. Associate CMs have same selling duties as others in the job family for less complex small and midsize retailers.

Sells promotional programs for displays at independent natural retailers purchasing from distributors, such as UNFI and/or Kehe.

• Sells incremental quantities for display and TPR based on OI programs through the distributors.
• Develops relationships with store managers and buyers through impeccable communication and follow through.
• Obtains distribution and placement of client new items at independent natural retailers through distributors such as UNFI and/or Kehe.
• Identifies and corrects voids.
• Merchandises manufacturer's products to obtain best possible shelf placement
• Attends retailer resets when requested.
• Completes audits and pricing surveys in stores as requested.
• Communicates competitive and market activity to management.
• Utilizes supplied technology to report on results.
• Sets and reviews performance against objectives with Sales Manager

Bachelor of Arts Degree or equivalent work experience

Sales experience, natural industry preferred

Strong interpersonal, organizational and sales skills with the ability to work effectively with team members, peers, management and external customer contacts.

Home space to store samples that are readily accessible and securely stored.

Basic Office (Outlook, Excel) functionality comprehension required and proficient in managing Outlook e-mail and calendar, as well as excel basic workbooks.

Must have a valid driver's license, proof of current auto insurance and be able to drive a car for extended periods of time.

Physically able to perform the essential functions of the job; crawl and/or climb, stand (up to 33%), frequently pull, bend and/or stop, kneel, push, walk (33-66%), continuously use hands and/or legs for repetitive motion, lift - up to 10 lbs. (sedentary level), 11-25 lbs. (light level), greater than 25 lbs. (medium work level) (up to 75%).

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