Description
PROGRAM SUMMARY :
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG / Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB.
Due to contract requirements, US Citizenship is required along with a current clearance.
- Our anticipated salary range for this role is $65,000 - $75,000
PRIMARY RESPONSIBILITIES :
Create and update tickets utilizing Remedy.Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets of concernMonitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.Incident Correlation and Fault Analysis : Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure; Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidentsIncident Analysis (Fault Isolation) : Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include : testing, fault troubleshooting, fault localization, fault logging and assignmentSupport all customers to include providing global situational awareness support.Fault Correction : Correct / replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated ticketsNetwork / Service Restoration : Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and / or government incident tickets until a resolution or path to resolution is identified and documented in ticket.Provide 24 / 7 / 365 sustainment support for outages, degradation of services and Tier 1 / Tier 2 supportProvide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlinedworks directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.Incident Escalation : Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; Record, assess, track, and monitor incident tickets escalated to operational infrastructure.Demonstrated knowledge of training, standard operating procedures, and tools within O&M : Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in monitoring training Network controllers within O&M; assist in training junior-level Network controllers within O&M; Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.Provide technical advice and insight to peers and customers to assist in resolution of complex issues.Demonstrated comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.Provide advanced level technical support of the DISN customer.Independently works on projects or assignments for future operations within O&M and impacting the DISNResolve multi-layer complex issues that cross several NOC or domain within O&MDemonstrate extensive proficiency in specialized functions within the DISN : routers, switches, crypto devices, routing, DSN / DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.Demonstrate proficiency of several functions within the DISN : routers, switches, crypto devices, routing, DSN / DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.BASIC QUALIFICATIONS :
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.Ability to work in a 24 / 7 operation.Experience with one or more of the following : alarm surveillance, fault management, LAN / WAN maintenance, performance management.Advanced Knowledge in four or more of the following : routers, switches, crypto devices, routing, DSN / DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.General understanding of network topologies, both transport and IP.Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.PREFERRED QUALIFICATIONS :
Tech control facility or cyber transport experienceCircuit actions and vendor experienceIP architecture experienceTelco NOC, inside or outside plant experience.Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMsExperience with one or more of the following : alarm surveillance, fault management, LAN maintenance, performance management, change management.Any additional certifications to include : CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional ProgramCome break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
Original Posting : August 4, 2025
For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range :
Pay Range $57,850.00 - $104,575.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com / careers / pay-benefits .
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
