Parts Operation Manager (Newport News)

A global, rapidly growing industrial equipment company is seeking a Parts Operations Manager to lead the overall direction, coordination, and evaluation, including financial performance, customer service, and team morale of a well-established parts department. The team consists of 4 direct employees and 4 indirect, including a Parts Admin, Parts Pricing Analyst, and Reverse Logistics Coordinators. This department serves as the critical link between the company and its affiliate locations worldwide, ensuring the efficient distribution of finished products and spare parts.

This role replaces a previous Parts Manager who transitioned to another location within the company. The Parts Operations Manager will work closely with Procurement and Warehouse teams to execute corporate programs and policies that minimize Cost Per Piece , while delivering exceptional customer service and maximizing associate productivity. The position also requires developing, interpreting, and implementing ISO 9001-compliant policies and procedures to ensure high-quality distribution at competitive costs.

Key Responsibilities

• Oversee and maintain an efficient, well-organized parts department.
• Train and manage parts department personnel to ensure availability and performance.
• Support the service department by meeting its parts requirements.
• Review stock orders to maintain a balanced, fast-moving inventory of parts and components.
• Maintain adequate stock levels to meet demand and achieve optimal inventory turnover.
• Supervise and ensure accuracy of inventory management and control systems.
• Conduct regular and spot-check inventories.
• Master all phases of the computer systems required for service and parts management.
• Ensure a clean, orderly department environment.
• Generate and review inventory reports from LME Mine Sites and affiliated companies.
• Deliver superior customer service to internal and external customers.
• Schedule parts deliveries, provide accurate timelines for back-ordered items, and communicate clearly with customers.
• Handle customer complaints professionally, demonstrating empathy and commitment to service excellence.
• Enforce expense controls across all departments within the facility.
• Drive quality improvements to optimize cost, service performance, and foster a quality-focused culture.
• Promote workplace safety through education and adherence to company safety programs.
• Analyze and prepare monthly and annual reports, including payroll budgets, and ensure compliance with plans and patterns.
• Allocate resources effectively to meet priorities.
• Continuously evaluate processes and infrastructure to improve operational performance and prevent service or capacity issues; submit capital / facility improvement requests as needed.

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