Software Engineer Manager ( React / Node / AWS )Optomi • Charlotte, NC, United States

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Software Engineer Manager ( React / Node / AWS )

Optomi • Charlotte, NC, United States

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Engineering Manager ( React / Node / AWS )

Optomi, in partnership with, a digital marketing client, is seeking an Engineering Manager to sit in their Charlotte, NC office! There is a hybrid structure of 3 days on site in the office, with flexibility for working from home. They are looking for a manager to lead the development of a greenfield telecom platform. You will be responsible for leading a team of engineers, shaping architecture, and integrating telephony with Salesforce CRM to deliver an intelligent, secure, and scalable sales solution. This role requires a strong blend of hands-on technical expertise and proven people management experience.

What the Right Candidate Will Enjoy :

Work with a global company with over 3K employees around the world!
Current revenue over $10B with future goals of $100B!
A hybrid office structure that allows for working from home!
A 20+ year old company with enterprise scala, built on a startup mindset!

Experience of the Right Candidate :

3+ years of experience as an engineering manager in SaaS, telephony, or enterprise call center environments.

8-10+ years of strong hands-on experience with React, Node.js, NextJS, TypeScript, and AWS cloud services.

Experience integrating telephony systems with CRM platforms, particularly Salesforce.

Familiarity with AI applications in product recommendations, scripting, or conversational interfaces (Python experience a plus).

Proven experience with distributed systems and global application deployment constraints.

Infrastructure as Code (Terraform) and CI / CD pipeline management (GitHub Actions).

Experience managing secure systems handling sensitive data (ISO compliance preferred).

Excellent architectural, problem-solving, and technical leadership skills.

Demonstrated experience in performance management and team leadership in a player-coach capacity.

Responsibilities of the Right Candidate :

Lead, mentor, and manage a distributed engineering team (player-coach approach : ~30-40% hands-on coding, ~60-70% team leadership).

Drive architecture and greenfield development of the next-generation telesales platform.

Oversee integration of Genesys telephony system with Salesforce CRM.

Collaborate on AI-driven features that enhance sales reps’ workflow (script recommendations, conversational interfaces, and optimization).

Manage CI / CD pipelines using GitHub Actions and Infrastructure as Code (Terraform / IaC).

Ensure platform compliance with ISO standards and security best practices (handling sensitive data like credit card and social security information).

Partner with product management teams in Jira to prioritize and deliver features.

Optimize performance of distributed systems, ensuring global accessibility while keeping data within the US.

Conduct performance management, career development, and team growth initiatives.

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