Client Solutions Associate

Customer Solutions Associate

Blower and Dempsay is a family-owned business in the heart of Santa Ana. Our mission is to help businesses flourish through innovative packaging solutions. We are experts in all areas of packaging and merchandising concept development, planning, design, engineering, printing, manufacturing, consumer trends analysis, and project management. We offer competitive benefits and the ability to work with a team of talented individuals. We currently have an opening for a Customer Solutions Associate in our Santa Ana office.

The Client Solutions Associate role supports Sales Professionals and customers by managing sales orders from entry through delivery and billing. This position serves as a key liaison between customers, Sales Representatives, vendors, and internal teams to ensure accurate order processing, timely fulfillment, pricing integrity, and strong customer relationships.

Duties And Responsibilities :

• Process customer sales orders via phone and email from entry through delivery.
• Respond to customer and Sales Representative inquiries regarding orders, pricing, and order status.
• Assist Sales Professionals with daily duties and special projects, including preparing quotations, maintaining pricing, margin accuracy, and coordinating samples or artwork.
• Act as a liaison between customers, Sales Representatives, and internal teams to ensure clear and timely communication.
• Maintain reports for Sales Representatives and customers.
• Provide backup coverage for team members to ensure continuity in the sales process.
• Support multiple Sales Representatives and projects simultaneously.
• Perform other related duties as assigned to support sales growth and operational efficiency.

Requirements :

Education And / or Experience :

High school diploma or GED.

Working knowledge of MicroSoft Office Suite, Word.

Experience working with ERP systems.

Physical Requirements :

Regularly required to sit at a desk and operate a computer. Ability to move throughout the facility as needed. At times, may be required to travel by vehicle, or airplane.

Ability to perform the physical requirements stated above, with or without accommodation, are an essential function of this position.