Talent.com
Medical Office Assistant
Medical Office Assistantcleavermedicalgroup.com • Canton, GA, United States
[error_messages.no_longer_accepting]
Medical Office Assistant

Medical Office Assistant

cleavermedicalgroup.com • Canton, GA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Job Title: Patient Experience Coordinator
Department: Front Office

Reports To: Front Office Manager
FLSA Status: Non-Exempt
Position Type: Full-Time

Job Summary

The Medical Receptionist is the face of our medical practice and is responsible for delivering an exceptional patient experience through courteous communication, accurate data entry, and efficient front desk operations. This position requires a high level of attention to detail, dependability, and customer service, as well as the ability to navigate a fast-paced healthcare environment with professionalism and integrity.

The ideal candidate demonstrates initiative, strong interpersonal skills, and a commitment to delivering excellent patient care in alignment with The CLEAVER Way.

The CLEAVER Way

At Cleaver Medical Group, our core values define who we are and how we serve our patients, colleagues, and community. The CLEAVER Way represents the guiding principles that shape our culture, drive our commitment to excellence, and ensure that every patient receives the highest quality care.

Core Values:

  • C - Compassion: Providing care with empathy and kindness.
  • L - Leadership: Setting the standard through innovation and integrity.
  • E - Excellence: Striving for the highest quality in everything we do.
  • A - Accountability: Taking ownership of our actions and responsibilities.
  • V - Value: Delivering meaningful care and service that positively impacts our patients and team.
  • E - Efficiency: Optimizing workflows for better patient experiences.
  • R - Respect: Fostering a workplace where all individuals are valued.
Our Commitment
These values are not just words on paper; they are the foundation of how we work, interact, and care for others every day. Each employee plays a vital role in upholding the CLEAVER Way by modeling these principles in every patient encounter, team interaction, and task performed.

Essential Duties and Responsibilities
  • Greets patients and visitors in a friendly, respectful, and professional manner, reflecting the organization's diverse and inclusive values.
  • Answer multi-line phone system and route calls appropriately with clear and courteous communication.
  • Schedule, reschedule, and confirm appointments accurately using electronic medical record (EMR) software.
  • Verify and input patient insurance information with precision, demonstrating product knowledge and understanding of healthcare industry procedures.
  • Check in patients, distribute and review forms for accuracy, and collect co-pays and balances due.
  • Scan and upload patient documents into the EMR system, maintaining accurate and up-to-date electronic health records.
  • Respond to patient inquiries in person, via phone, or email, providing accurate information and escalating complex concerns to appropriate personnel.
  • Maintain the confidentiality of patient information and records in compliance with HIPAA and organizational policy, displaying unwavering ethics and integrity.
  • Monitor front office supply levels and assist with ordering materials to ensure operational efficiency.
  • Keep the reception area clean, organized, and welcoming at all times.
  • Participate in daily office functions, team meetings, and training as required, supporting a culture of collaboration and initiative.
  • Assist with billing inquiries, payment collection, and basic administrative tasks as assigned.
  • Exhibit good judgment when prioritizing tasks and managing competing demands.
  • Operate standard office technology such as fax machines, copiers, telephones, and computers effectively.
  • Foster a positive environment for patients and staff by building trust through industry knowledge, company values, and customer understanding.
Required Qualifications
  • High school diploma or equivalent.
  • Prior experience in a healthcare, administrative, or customer service role preferred.
  • Strong organizational and time management skills.
  • Ability to work effectively with individuals from all backgrounds.
  • Excellent written and verbal communication skills.
  • Professional demeanor and appearance.
Core Competencies
  • Attention to Detail - Ensures accuracy in data entry, insurance verification, and document processing.
  • Communication - Effectively exchanges information with patients and staff.
  • Customer Service - Provides prompt, courteous, and efficient service.
  • Dependability - Reliable and consistent in attendance and task completion.
  • Diversity - Works respectfully with individuals of all backgrounds.
  • Ethics/Integrity - Maintains confidentiality and professionalism.
  • Industry, Company, and Customer Knowledge - Understands the healthcare field and our mission.
  • Initiative - Takes proactive steps to improve processes.
  • Interpersonal Skills - Builds positive relationships with patients and colleagues.
  • Using Technology - Confidently uses EMR and standard office equipment.
  • Judgment - Applies critical thinking in decision-making.
  • Organization - Prioritizes and manages tasks efficiently.
  • Product Knowledge - Understands and communicates services to patients.
Physical Demands
  • Must be able to remain in a stationary position for extended periods.
  • Frequently required to sit, stand, walk, use hands, and reach with arms.
  • Occasionally required to stoop or kneel.
  • Must occasionally lift and/or move up to 10 pounds.
  • Must have vision abilities, including close, distance, color, peripheral, depth perception, and the ability to adjust focus.
  • Regularly communicates with patients and staff.
Work Environment
  • Clinical office setting with low to moderate noise levels.
  • Exposure to infectious agents; OSHA safety protocols apply.
  • Regular use of office equipment: computers, phones, scanners, etc.
  • Reasonable accommodations may be made for individuals with disabilities.

Employment Conditions

Employment with Cleaver Medical Group is at-will and may be terminated at any time, with or without cause or notice, by either the employee or the organization. No employee, supervisor, or manager has the authority to enter into any agreement contrary to this policy.

This job description is not an employment agreement and may be modified at the discretion of Cleaver Medical Group administration. Duties and responsibilities may change as needed.

Cleaver Medical Group is an Equal Opportunity Employer.

Acknowledgment and Signature

I have read and understand the duties, responsibilities, and expectations outlined in this job description. I acknowledge that this job description does not constitute a contract of employment and that Cleaver Medical Group reserves the right to change this description at any time. I understand that my employment is at-will and can be terminated by either party at any time, with or without cause or notice.
[job_alerts.create_a_job]

Medical Office Assistant • Canton, GA, United States

[internal_linking.similar_jobs]

Medical Assistant

United Vein & Vascular CentersAlpharetta, GA, United States
[job_card.full_time]

As a Clinical Technologist, you'll be a critical member of our team, supporting patient flow and engaging in various clinical support tasks.After completing your initial training (4-6 weeks), you'l...[internal_linking.show_more]

 • [job_card.promoted]

Optometric Technician - Medical Assistant - Bilingual

America's Best Contacts & EyeglassesNorcross, GA, United States
[job_card.full_time]

America's Best is part of National Vision, one of the largest optical retailers in the United States.The America's Best brand continues to grow with over 1,000 stores and counting.Each location com...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant

Northside HospitalAlpharetta, GA, United States
[job_card.full_time]

Northside Hospital Career Opportunity.Northside Hospital is award-winning, state-of-the-art, and continually growing.Constantly expanding the quality and reach of our care to our patients and commu...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant (Mobile)

APPS ParamedicalRoswell, GA, United States
[job_card.full_time]

As one of the largest paramedical companies in the United States, we complete insurance physicals for people applying for life, health, or disability insurance products.APPS of Georgia is looking f...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant II, Crescent Center Medical Office, Part-time (20 HRS)

Kaiser PermanenteTucker, GA, United States
[job_card.part_time]

Within a team environment, provides support to providers and nurses during patient care encounters.Collects clinical information, completes point of care testing, ensures exam rooms are clean and s...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant

SENTA PartnersCanton, GA, United States
[job_card.full_time]

Northwest ENT and Allergy Center.Georgia community and specializes in the medical and surgical care of all ENT-related diseases.Management Services Organization (MSO) specializing in providing comp...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant

Summit Spine and Joint CentersRoswell, GA, United States
[job_card.full_time]

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services.With clinic locations across ...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant

Dermatology Solutions GroupTucker, GA, United States
[job_card.full_time]

Dermatology Solutions Group, LLC ("DSG") provides professional management services to Southeastern Dermatology Group, P.SEDG"), a medical practice headquartered in Panama City, Florida with locatio...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant (65168)

United DigestiveCanton, GA, United States
[job_card.full_time]

United Digestive's (UD) Medical Assistant is responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care.Manages patient ...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant

Resurgens OrthopaedicsRoswell, GA, United States
[job_card.full_time]

Provides patient care support to licensed providers and serves as liaison between patient and healthcare provider.ESSENTIAL DUTIES AND RESPONSIBILITIES.Prepares patients for visit by directing/acco...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant (MA)

Northeast Healthcare RecruitmentAlpharetta, GA, United States
[job_card.full_time]

The Swan Center for Plastic Surgery has been helping Atlanta cosmetic surgery patients look beautiful and feel amazing since 1993.The board-certified plastic surgeons and staff at The Swan Center a...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant

Concentra CareersNorcross, GA, United States
[job_card.full_time]

Willing to float between both Norcross locations.Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in provi...[internal_linking.show_more]

 • [job_card.promoted]

MA Medical Assistant

Star NursingTucker, GA, United States
[job_card.full_time]

Star Nursing has an Urgent Need for Medical Assistants Georgia!.Facility: Outpatient clinic / Medical Office.There will be a primary location, however, they may be required to help at the other fac...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant (Roswell)

Prestige Staffing Healthcare Jobs - Clinical & Allied HealthRoswell, GA, United States
[job_card.full_time]

Prestige Staffing is searching for a CMA or RMA for a women's practice in the Cumming, GA area.This is a contract to hire role where we are looking for the right fit.If you are looking for a practi...[internal_linking.show_more]

 • [job_card.promoted]

Medical Office Assistant

cleavermedicalgroup.comCanton, GA, United States
[job_card.full_time]

Patient Experience Coordinator.The Medical Receptionist is the face of our medical practice and is responsible for delivering an exceptional patient experience through courteous communication, accu...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant / Family Medicine

Emory HealthcareDunwoody, GA, United States
[job_card.full_time]

JOB DESCRIPTION: Performs assigned patient care and observation duties under the direction of a licensed provider, RN, or LPN.Responsible for performing routine and more complex medical assistant c...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant

Panorama Orthopedics & Spine CenterAlpharetta, GA, United States
[job_card.full_time]

Medical Assistant Provides patient care support to licensed providers and serves as liaison between patient and healthcare provider.Prepares patients for visit by directing/accompanying patients to...[internal_linking.show_more]

 • [job_card.promoted]

Medical Assistant (Sandy Springs)

Prestige StaffingDunwoody, GA, United States
[job_card.full_time]

Prestige Staffing is searching for a CMA or RMA for a women's practice in the Sandy Springs, GA area.This is a contract to hire role where we are looking for the right fit.If you are looking for a ...[internal_linking.show_more]