Talent.com
Front Desk Specialist
Front Desk SpecialistAvenue360 Health and Wellness • Houston, Texas, United States, 77008
Front Desk Specialist

Front Desk Specialist

Avenue360 Health and Wellness • Houston, Texas, United States, 77008
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

  • We take PRIDE in our work.
  • We have a positive ATTITUDE.
  • We are CURIOUS.
  • We are COMMITTED.
  • We are CARING and CUSTOMER-SERVICE oriented.
  • We are a TEAM.
  • We LEARN, GROW, and INNOVATE

Overview :

This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.

Duties and Responsibilities :

  • Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  • Sign in patients
  • Update patient information at check-in within the EHR at every visit. Entering new patients into CTMP and maintenance of all other data input.
  • Responsible for accurate appointment scheduling; direct walk-in patients and emergencies as per established policies and procedures.
  • Pulling charts, tracking patients in EHR, and handing off chart to Medical Assistant or appropriate staff.
  • Ensuring that all charts are in compliance with documentation requirements.
  • Completion of all filing of charts by end of day.
  • Answer all incoming calls and route them to the appropriate staff including faxes.
  • Work closely with provider staff to assure smooth patient flow and cut down on waiting time.
  • Work closely with social services and refer patients who chronically do not keep their appointment s for follow-up.
  • Call and remind patient of his / her appointment including the six-month no show report.
  • Follow up on no show patients on a daily basis.
  • Communicate patient's problem / complaint to the Clinical Nurse Manager or his / her designee.
  • Communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc.
  • Maintenance and clean-up of clinic lobby area.
  • Check voicemails and return phone calls promptly.
  • Coordinate patient flow into Eligibility for services, such as admission, re-certification, and insurance changes.
  • Assist in screening of Medicaid and other insurances.
  • Accurately implement and collect co-pays.
  • Maintain stock of office supplies.
  • Keep all program fliers and information posted and available in waiting room.
  • Compliance with all policies and procedures, including confidentiality for patients and patients records.
  • Help with scanning procedures to get patient information into Electronic Health Record.
  • Make and maintain paper back up patient file including printing of Face Sheet every six months and patient labels.
  • Other duties as assigned by Supervisor, Operations Manager or Chief.

    • Education, Experience, Licensure / Certification and Skills / Abilities Related Requirements :

  • Ability to work under pressure.
  • Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  • Friendly personality with the desire to work with the public
  • Ability to handle multi-functions.
  • Understanding of community-based organizations.
  • Communicate patients' problems to the medical staff.
  • Ability to relate to the public.
  • High school graduate / GED.
  • One year of medical experience from a similar setting.
  • Formal training from a vocational school in lieu of the above.
  • Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  • Must believe in health care with dignity for all
  • Ability to communicate with people and understand their problems.
  • Bilingual in English / Spanish highly preferred.
  • Minimum typing speed of 35 wpm.

    • Continuing Education and Training Requirements :

    Participates in training required by the funding source and / or required by licensing board.

    PIb497258cfe58-30511-38965255

    [job_alerts.create_a_job]

    Front Desk Specialist • Houston, Texas, United States, 77008

    [internal_linking.similar_jobs]
    Front Desk Specialist II

    Front Desk Specialist II

    Baylor College of Medicine • Houston, TX, United States
    [job_card.full_time]
    Division : Patient Business Services.Salary Range : $39,150 - $46,059.Work Schedule : Monday - Friday, 8 a.The primary responsibility is to provide initial patient-family contact and maintain the cont...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Associate

    Front Desk Associate

    The NOW Houston Heights • Houston, TX, US
    [job_card.full_time]
    An environment where diversity is celebrated.A positive, empathetic, and supportive team and company.Aesthetically inspiring work environment. Competitive compensation + generous commissions.Schedul...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Agent

    Front Desk Agent

    Sincere Hospitality • Houston, TX, USA
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Sincere Hospitality is actively hiring for a Front Desk Agent.We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the commu...[show_more]
    [last_updated.last_updated_30]
    Front Desk Agent

    Front Desk Agent

    Hampton Inn Cypress Station • Houston, TX, USA
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Sincere Hospitality is actively hiring for a Front Desk Agent.We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the commu...[show_more]
    [last_updated.last_updated_30]
    Front Desk

    Front Desk

    Marriott International • Houston, TX, United States
    [job_card.full_time]
    Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to de...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk

    Front Desk

    Houston Staffing • Houston, TX, US
    [job_card.full_time]
    Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to de...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk / Customer Experience Expert

    Front Desk / Customer Experience Expert

    Skoah • Houston, TX, United States
    [job_card.full_time]
    Front Desk Associate / Skin Care Coach.We can offer career advancement opportunities for individuals who are eager to learn and challenge themselves daily to exceed expectations.The skoah "krew" is...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk

    Front Desk

    Marriott • Houston, TX, United States
    [job_card.full_time]
    Additional Information • • • •Job Number • • 25194785 • •Job Category • • Rooms & Guest Services Operations • •Location • • JW Marriott Houston by The Galleria, 5150 Westheimer Avenue, Houston, Texas, Unit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Representative

    Front Desk Representative

    Malibu Events Promo • Houston, Texas, United States, 77002
    [job_card.full_time]
    Join Malibu Events as our Front Desk Representative!.Are you a friendly and organized individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment...[show_more]
    [last_updated.last_updated_30]
    Empower Help Desk

    Empower Help Desk

    Cornerstone Capital Bank • Houston, TX, United States
    [job_card.full_time]
    No agencies or 3rd party Recruiters please.Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfac...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Specialist (Midtown)

    Front Desk Specialist (Midtown)

    Avenue 360 Health and Wellness • Houston, TX, United States
    [job_card.full_time]
    Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote heal...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Bilingual Front Desk Team Lead

    Bilingual Front Desk Team Lead

    Legacy Community Health • Houston, TX, US
    [job_card.full_time]
    Paid Time Off & Paid Company Holidays.Medical, Dental, Vision & Life Insurance.Flexible Spending Account (FSA).Retirement Plan with Company Match. Short-Term & Long-Term Disability.Copay...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Bilingual Front Desk

    Bilingual Front Desk

    TEKsystems • Houston, TX, United States
    [job_card.full_time]
    The Bilingual Front Desk Associate serves as the first point of contact for customers and visitors at our Houston branch. This role requires excellent communication skills in English and Spanish, st...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Coordinator - Houston, TX

    Front Desk Coordinator - Houston, TX

    Houston Staffing • Houston, TX, US
    [job_card.full_time]
    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated and proactive by nature? Do you have a passion for health and wellness and love sal...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    FRONT DESK AGENT

    FRONT DESK AGENT

    Crestline Hotels & Resorts • Houston, TX, US
    [job_card.full_time]
    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Coordinator - Houston, TX

    Front Desk Coordinator - Houston, TX

    The Joint Chiropractic • Houston, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Are you looking for a company you can grow your career with and advance in?.Are you goal oriented, self-motivated & proactive by nature?. Do you have a passion for health and wellness and love s...[show_more]
    [last_updated.last_updated_30]
    Front Desk

    Front Desk

    Jefferson Dental and Orthodontics • Houston, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry.Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near ...[show_more]
    [last_updated.last_updated_30]
    Front Desk Agent

    Front Desk Agent

    Crestline Hotels and Resorts • Houston, Texas, United States, 77002
    [job_card.full_time]
    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...[show_more]
    [last_updated.last_updated_30]