Patient Representative (PSR) -Diabetes Education Pgm

Patient Representative

Location Detail: 100 Grand Street New Britain (10126)

Shift Detail: Monday thru Thursday 7:45a-4:15p Friday 7:15a-3:45p

Excellence, Safety, Caring, Integrity....What do you value?

Join us at The Hospital of Central Connecticut as we live our values every day. As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond. By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care. Come be part of something special!

The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

Job Summary: Under the direction of the Site Supervisor and/or Department Director, the Patient Representative performs a variety of secretarial, billing and clerical duties. Responsibilities include: utilizing the electronic medical record (EMR) to schedule initial evaluations and follow up appointments and process patient charges; coordinating referrals; preparing the proper paperwork and collecting pertinent patient information; answering phones; performing other related duties as assigned. The Patient Representative provides support to the clinical staff to provide optimum service to patients.

Qualifications

High School Diploma or equivalent required. Basic math and computer operating skills required. Past experience working in medical office highly preferred.

Critical Success Factors: Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast paced diversified working environment. Knowledge of medical terminology and outpatient third party reimbursement preferred. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously.

The Hospital of Central CT is part of Hartford HealthCare, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Home Care services, Senior Services, and an extensive Medical Group network. Hartford HealthCare's unified culture enhances access, affordability, equity and excellence. Its care-delivery system of over 37,000 employees in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise-touching more than 23,000 lives every single day. Here you'll learn, grow, and contribute to healing and health as part of one of Connecticut's premier health systems. No matter where you work in the Hartford HealthCare system, you're connected to the team that's redefining care. Start here, where every moment matters.