Community Liaison

COMMUNITY LIAISON:

Valley Hope is seeking applications for a Community Liaison opportunity . As a Community Liaison, you will be a integral part of the Marketing & Business Development team’s success in developing strategies to maximize admissions and actively promote new services and programs to referral sources for the Valley Hope treatment facilities located in O'Neill, NE & Omaha, NE.

Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time? Do you want a rewarding career in a close-knit and fun-loving environment? If so, Valley Hope of Norton, a staple of the community for nearly 60 years, welcomes you.

Valley Hope of O’Neill & Omaha has served the Nebraska community with healing residential addiction treatment and recovery support since 1976.

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization. Join our team and see for yourself why we are a recent recipient of the Press Ganey Human Experience Guardian of Excellence Award.

EDUCATION & EXPERIENCE:

Required:

• Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience.
• Two (2) years’ experience with sales and networking with healthcare referral sources.
• Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations.
• Valid and unrestricted driver’s license.

Preferred:

• Experience working in SUD/Behavioral Health

BENEFITS:

• Affordable health, dental, and vision insurance
• Tuition Assistance
• Student Loan Repayment
• Public Student Loan Forgiveness (PSLF) Eligible Employer
• 8 Paid Holidays (Including 1 Personal Holiday)
• PTO – Up to 30 Days per year based on years of service
• Paid Parental Leave
• 401(k) Retirement Plan with employer match
• Health Saving and Flexible Spending Accounts
• Employee Assistance Program
• And much more!

JOB SUMMARY:

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
• Utilizes strong sales skills to conduct referral development contacts with new and existing referral sources to generate inquiries to the facility and identify needed services to the community.
• Seeks referral development opportunities with various target market groups i.e., including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
• Actively promotes new services/programs to referral sources.
• Coordinate and maintain up to date information on market area and competitors including pricing, census information, public and guest relations.
• Communicate and educate potential patients, families and consumers on programs and services.
• Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.
• Coordinates potential admissions with appropriate staff.
• Collects and maintains appropriate data, updates on market area and competitors including pricing, census information, product information and sales strategies.
• Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
• Obtain knowledge of what our competition is doing, must have a good business awareness and be able to work within a budget.
• Collaborate with the Director of Business Development, leadership at Valley Hope’s residential and outpatient facilities, to identify new clients and strengthen relationships with the current stakeholders.
• Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area. Complete weekly and monthly activity reports.

WORK ENVIRONMENT:

• This position will require frequent travel (estimated up to 80% of the time) within the assigned geographic area to meet with clients.
• Position will require some work outside of traditional office hours to attend meetings, meet with stakeholders, etc., as needed.

#ZR