Patient Care Specialist

Patient Care Representative

If you re the kind of person who smiles when the phone rings, enjoys helping people, and can juggle a few tasks without breaking a sweat, this role is for you. We re looking for a friendly, professional, and detail-oriented Patient Care Representative to be the first person our patients see and hear. You ll help keep the day running smoothly by supporting patients, providers, and the front desk while creating a welcoming and positive experience for everyone who walks through the door.

What You ll Be Doing

• Be the go-to person at the front desk, greeting patients and answering calls with professionalism, warmth, and a calm demeanor
• Schedule appointments and help keep the day flowing smoothly (no chaos, just good vibes)
• Enter and update patient information accurately in the Electronic Health Record (EHR)
• Collect co-pays and fees according to office guidelines
• Keep patient records organized, accurate, and confidential
• Help patients sign up for and use the Patient Portal (you ll be their tech hero)
• Route patient messages to the right team members so nothing falls through the cracks
• Pitch in with clerical and administrative tasks to support the team and keep things moving

What We re Looking For

• High school diploma or GED required
• At least 1 year of experience in a medical office setting
• Comfortable using Microsoft Windows or similar systems
• Ability to occasionally lift up to 10 pounds

The Personality That Thrives Here

• Friendly, approachable, and genuinely enjoys helping others
• Calm under pressure and able to multitask in a busy environment
• Detail-oriented with a strong sense of responsibility
• Team-focused, dependable, and eager to learn
• Brings a positive attitude to work and leaves patients feeling cared for

Why You ll Like Working Here

• You ll be part of a supportive healthcare team that values people, not just processes
• You ll gain hands-on experience and grow your skills in a medical office environment
• You ll make a real difference in patients days, sometimes just by being kind