Director of Service Solutions and Customer Relations

Description

Position at Tecta Colorado

Tecta America Colorado was founded in 1977 and joined Tecta America in 2005. We have served Colorado and the surrounding states for over 40 years. We are committed to providing quality commercial roofing systems for all of Denver and surrounding area customers. Through hard work, excellent service, and skilled employees, Tecta America has never looked back.

The Director of Service Solutions and Customer Relations plays a key role in the divisions leadership team. This position will manage overall department strategy and sales. Provide office and field oversight to align with the company annual plan, budget and directives and oversee estimating and customer relations management for large complex commercial portfolios of maintenance and repairs.

Key functions:

• Manage all day-to-day departmental responsibilities including schedules, generating service tickets, communication with field staff and developing relationships with clients.
• Provide consistent and effective leadership to the Service department with a focus on employee development and growth.
• Develop, sell, estimate and bid work.
• Review contracts and proposals to verify intended scope of work, ensuring the highest level of customer satisfaction and company profitability.
• Partner with Marketing and sales departments to develop sales leads, increase sales and promote our company's services.
• Regularly conduct jobsite visits to ensure projects are compliant with customer and company expectations.
• Identify and resolve departmental issues in a timely manner.
• Ensure service billings are processed timely and assist in the collection of past due accounts receivable for all service-related work.
• Comply with company safety standards to promote a safe and clean working environment.
• Coordinate jobsite inspections.

Requirements:

• Commercial roofing industry experience, 7+ years (required).
• Managerial/Supervisory experience, 5+ years (required).
• Solid understanding of various commercial roofing systems and manufacturers including TPO, PVC, modified and built up.
• Ability to read, analyze and interpret general business documents, job specifications, technical procedures and/or government regulations.
• Strong financial management skills
• Good verbal and written communication skills.
• Proficiency with Microsoft Excel.
• Ability to develop and maintain relationships with clients, vendors and coworkers.
• Ability to climb ladders and visit commercial roof sites.

Benefits include:

• Medical, Dental and Vision insurance with several plan options to choose from
• Paid Time Off
• Paid Holidays
• 401(k) with company match
• Flexible Spending Accounts

Salary $110K+ bonus

Tecta America Colorado is proud to be an Equal Employment Opportunity Employer.