Clinical Business Operations Manager

Job Title : Clinical Business Operations Manager

Location : Augusta University

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 286280

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https : / / www.augusta.edu / about / mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https : / / www.usg.edu / hr / orientation / welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Location

Augusta University –

Our Health Sciences Campus :

1120 15th Street, Augusta, GA 30912

Our Summerville Campus :

2500 Walton Way, Augusta, GA 30904

College / Department Information

The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

Job Summary

Oversee financial, personnel, administrative, operations, facilities, and practice aspects for the Oral Maxillofacial Surgical Clinic, Periodontic Clinic, Ambulatory Surgical Center, and the DCG D3 Student Clinic. Responsible for working directly with Department Chairs, Program Directors, and Associate Deans to manage and promote patient-centric care and student & resident enrichment.

Responsibilities

The duties include, but are not limited to :

PERSONNEL MANAGEMENT : Coordinate personnel hiring / interview process in four departments and clinics. Evaluate employee performance and provide guidance and training to ensure that employee performance meets established standards. Counsel / discipline employees as necessary. Prepare key requests, employee health forms, clearance forms, and other administrative documents as required, including credentialing documents to grant hospital privileges for OR (Operating Room), ED (Emergency Department), and CHOG (Children's Hospital of Georgia).

PATIENT FINANCIALS AND SCHEDULING : Oversight of the administrative operations and staff management for the clinical front desk personnel of four clinics, including patient registration (demographics and insurance), patient scheduling (referral tracking, recall management, and coordination of pending and wait lists), and patient financials (collections, insurance, payment plans, and charge disputes). Oversees the collection and auditing of patient accounts. Review accounts to maintain the effectiveness of collection processes and ensure timely refunds and credit balances are processed. Manage patient's account inquiries and complaints. Monitors and reacts to metrics to include but not limited to failed appointments, unfilled appointment times, overdue recalls, outstanding referrals, and unfulfilled pending appointments. Monitors Cisco Finesse (call management system) and Zoom (call recording system) to ensure effective and professional phone operations. Oversee the adjustment of charges on patient accounts, ensuring all changes are appropriately documented, authorized, and compliant with relevant policies, regulations, and insurance guidelines. Direct and oversee educational and faculty clinic schedules to template and maximize appointment availability.

CLINICAL OPERATIONS : Oversight for the planning, implementing, and evaluating dental assisting support activity for four clinics. Serves as liaison between dental auxiliary staff and providers, exchanging information and identifying problems or needs related to chairside assisting and clinic activities of the DCG. Maintains a scheduling matrix to analyze and forecast staffing requirements for support of four clinics. Ensure all preventative maintenance and minor repairs occur in the clinics and respective labs. Coordinate clinical rotations for Augusta Tech dental assistant students. Ensure compliance with emergency protocols and maintain emergency carts. Perform weekly audits and requisition of supplies, equipment, and dental instruments for the clinical dispensaries and operatories. Ensure compliance with DCG and AU inventory control policies and maintain records in the College consumable and non-consumable tracking systems.

FINANCIAL AND DEPARTMENTAL : Approve clinical supply requisitions. Plan, audited, and reconciled clinical budgets. The asset manager for departments. Develop business opportunities that expand clinical practice to maximize resources. Serve as a liaison by developing and maintaining cohesive working relationships with DCG clinics, the WellStar health system, external contacts, and DCG administration, faculty, & staff. Facilitate completion of institutional and departmental surveys and submissions.

HEALTH INFORMATIC SYSTEMS : Provision, audit, and de-provision of user security for the dental EHR system (axiUm), prescription system (eRx), patient communication and survey system (Intevio), call management system (Cisco Finesse), payment system (TouchNet), and parking management system (iParc). Conduct regular data audits to ensure the accuracy and integrity of all data collected. Identify, create, and maintain reports supporting operations

TRAINING : Maintains standard operation and training manuals. Coordinates with clinics to train students, residents, and faculty on financial / clinical policies and procedures for the Dental College of Georgia. Develops and manages the training of the dental auxiliary staff and new dental assistants. Document training and ensuring records are up to date. Coordinate and maintain a schedule of cross-training requirements for clinical staff to ensure all can function effectively in required areas, including rotations through central sterilization.

OTHER DUTIES : Perform all other job-related duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in Business Administration or related field and five years of office management experience to include supervisory.

Preferred Qualifications

Master's degree from an accredited college or university. Clinical operational experience. Experience with scheduling and finances.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software / databases

Experience with electronic medical records (EMR) systems.

Dental clinical (coding and instrumentation experience

SKILLS

Financial, budgetary, and reconciliation skills

Outstanding people skills and a thorough understanding of, and commitment to USG policies governing operations

ABILITIES

Ability to maintain confidentiality

Ability to effectively work independently, prioritize duties, and be detail-oriented

Shift / Salary / Benefits

Shift : Days / M-F (Work outside of normal business hours may be required)

Pay Band : B12

Salary : Minimum $62,300 / annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.

Recruitment Period : Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties : the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational / credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and / or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https : / / www.augusta.edu / hr / jobs /

Select University Faculty & Staff >

External Applicants if you are a candidate from outside the university

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Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365