Online Chat Support Specialist (Anaheim)

Job Summary :

We are seeking a detail-oriented and customer-focused Online Chat Support Specialist to assist customers via live chat, email, and messaging platforms. This role is fully remote and requires strong written communication skills, quick problem-solving, and the ability to multitask in a fast-paced environment.

Key Responsibilities :

Respond to customer inquiries through live chat and email in a timely, professional manner

Provide accurate information regarding products, services, and troubleshooting

Escalate complex issues to the appropriate department

Maintain high customer satisfaction by delivering clear and effective support

Document interactions and update customer records accurately

Meet performance metrics such as response time, resolution rate, and quality scores

Previous experience in customer service, online chat support, or call center preferred

Excellent written communication skills

Strong computer skills and ability to handle multiple chat conversations

Reliable internet connection and a quiet work environment

Ability to work independently and manage time effectively

Problem-solving mindset and positive attitude

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Associates DegreePDN-a061a103-eac6-4fd7-a7c0-f9aafb67799f