Branch Director

• Must be at least 21 years of age.
• Must meet one of the following:
• Registered Nurse (RN) currently licensed in Missouri; or
• Bachelor's or master's degree; or
• Licensed Practical Nurse (LPN) currently licensed in Missouri with at least one year of relevant experience; or
• At least two years of experience providing direct care to the elderly or individuals with disabilities or medically complex conditions.

• Excellent written and verbal communication skills, Excellent interpersonal/listening skills, Excellent time management, prioritization, and organizational skills; must be able to meet assigned deadlines
• Ability to work in a fast paced, multi-task environment with competing priorities
• Proficient in interacting with and creating a collaborative working environment amongst stakeholders at all levels of the organization.
• Determination to build a community and professional referral network.
• Motivational, collaborative leader who can inspire and develop a high-performing team.
• Customer-service focus and continuous improvement mindset.
• Entrepreneurial spirit, with comfort in ambiguity and fast-paced, high-growth environments.
• Passion for mission-driven work and improving quality of life for vulnerable populations.
• Financial acumen and metrics orientation; ability to manage budgets and use KPIs to drive outcomes.

• Prior experience in personal care services, home health, or hospice.
• Strong working knowledge of Missouri Medicaid, DHSS, and MMAC regulatory frameworks.
• Current Designated Manager certification from Missouri DHSS/MMAC, or ability to complete training within six months of hire.
• One or more years of Business Development experience,

• 5+ years of work experience, preferably in personal care, home health or hospice
• 1-2 years prior experience recruiting and managing a team.
• Valid Driver's License

Key Responsibilities:

• Market Development: Identify outreach opportunities, build referral source relationships, and drive branch growth through community engagement and market presence.
• Develops service programs to meet the needs of our key facility referral partners.
• Responsible for ensuring all cross-referral opportunities within the branch are identified and sources appropriately.
• Team & Culture Building: Cultivate a positive, inclusive workplace centered on collaboration, accountability, and high-quality client care. Support initiatives that strengthen employee engagement and retention.
• Operational Leadership: Direct daily branch operations, oversee hiring, training, and ensure compliance with Missouri DHSS and MMAC requirements.
• Maintain all required certifications and training records.
• Responsible for oversight and day-to-day activities of all office staff, to
  include recruiting, hiring, assessment activity, staffing/scheduling, risk management requirements, payroll and billing requirements, and all compliance and human resource needs.
• Communicates procedural changes to office staff and ensures compliance.
• Service Oversight: Monitor service delivery to ensure alignment with care plans through monthly reviews, annual evaluations, on-site visits, and thorough documentation.
• Responsible for referral sources, and overall service levels provided to our clients.
• Client and Caregiver Experience: Lead initiatives to improve client satisfaction, caregiver retention, and service reliability.
• Oversee resolution of escalated issues with a compassionate and timely approach.
• Responsible for the overall quality and depth of the Care Partner pool. Will act as Client Care Advocate when applicable.
• Care Coordination: Partner with RNs and DHSS on necessary care plan changes.
• Regulatory Compliance: Implement and enforce policies; ensure accurate documentation and reporting for all contractual requirements.
• Professional Development: Promote staff and self-development through certifications, advanced training, and skill-building aligned with evolving care standards.
• Financial Acumen: Develop budgets, manage costs, and analyze operational metrics to drive performance.

• Responsible for the coding and approval of branch office Accounts Payable activities.
• Oversees management of office funds to ensure proper handling.