Information Technology Technician I

Position Summary:

The Information Technology Technician I performs computer hardware and software maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include information technology assistance to academic computer labs, classroom computerized instruction and to departments such as the Business Office, Registrar, Admission, Library, and Student Services.

The position’s role is focused on providing technical assistance to the users of the various computer systems through diagnosing and repairing computer and software operating problems but also includes computer installation and modification as well as demonstrating proper computer and related equipment operation.

Example of Job Duties:

Under the direction of the under the supervision of the Director of Information Technology or other administrator, the incumbent is accountable for the following essential functions:

• Functioning of the College’s microcomputer systemsaccountable for contributing to the proper functioning of the College’s computer systems by performing a range of skilled technical work to support their operation.
• Advice and assistance in computer and peripheral equipment operation.accountable for assisting computer users to be appropriately skilled in the use of their computer equipment and software.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description. Candidate may perform some or all of the job functions.

Minimum Qualifications:

Associate’s degree, preferably in a computer technology area, or one to three years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Successful Candidate must have or must possess:

• Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation.
• Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. Experience with reflective, interactive, culturally responsive pedagogical teaching techniques. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Salary:
$34.06 hourly.