Customer Operations Representative – Animal Nutrition

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Customer Operations Representative – Animal NutritionThis position is remote (virtual) and offices from home but must be located within the territory which is the Southwest Region which includes : TX, OK, LA, AR, KS (Central Time Zone). The hours are M-F, 8am - 4 : 30pm CST.

Purina Animal Nutrition LLC ( is a national organization serving producers, animal owners and their families through more than 4,local cooperatives, independent dealers and other large retailers throughout the United States. With an uncompromising commitment to animal excellence, Purina Animal Nutrition conducts industry-leading R&D initiatives that create and sustain a valued portfolio of complete feeds, supplements, premixes, ingredients and specialty technologies for the livestock and lifestyle animal markets. Species served by Purina Animal Nutrition include both large and small animals, including cattle, horses, swine, chickens, hamsters, gerbils and rabbits. Headquartered in Shoreview, Minn., Purina Animal Nutrition LLC is a wholly owned subsidiary of Land O’Lakes, Inc.

Position Purpose :

Customer Operations Representative dedicated to meeting the requirements and expectations of customers that include Order entry, pricing and product inquiries, product availability and reporting quality concerns. Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of integrity, business ethics, and personal accountability. Builds solid working relationships with all cross function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Qualifications :

• Professional and pleasant telephone skills
• Effective communication skills, both written and verbal
• Escalate issues timely for efficient resolution
• Maintain a positive representation of the company at all times
• Advanced order management skills
• Act as the liaison between customers, sales, supply chain and manufacturing
• Advanced knowledge and understanding of customer service standard operating procedures (SOP)
• Solid knowledge of Sarbanes-Oxley (SOX) compliance
• Experience with Customer Relationship Management (CRM) for tracking customer call activity and Service requests for process improvement
• Identify trends related to process issues and make recommendations for process improvements

Required Experience

High School Diploma / GED

1+ years of comparable Customer Service experience

Proficient skills in Microsoft Office (Excel, Outlook, Word)

Preferred Experience

4 year degree in Business, Communications, Ag or other related field

3+ Years of comparable Customer Service Experience

Intermediate Microsoft Office skills (Excel, Outlook, Word)

JD Edwards E1 ERP

Customer Relationship Management (CRM) application

This is an hourly position and the range is $ In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

Grade : N10