BFH Quality Improvement Manager

BFH Quality Improvement Manager

Directs and evaluates a multifaceted statewide Quality Improvement / Quality Assurance team for programs under the Office of Public Health (OPH) Bureau of Family Health. Develops and implements Quality Improvement (QI) plans and incorporate QI practices with all clinical service programs. Develop QI measures with all clinical service programs. Provides technical assistance to internal and external partners regarding performance measures and QI best practices. Leads QI initiatives and provide technical assistance for QI projects. Collaborates with other programs on QI projects with shared goals. Develops and produces reports to : ensure clinical services meet best practices and disseminate results to responsible parties. Ensure accuracy of clinical staff time-coding. Ensure appropriate reimbursement is captured through billing and coding practices. Ensures mandated data reports are completed timely and accurately. Develops, assesses, and / or implements data capture and reporting systems for internal and external partners. Develops and runs program reports on a defined schedule. Run ad-hoc reports for clinical programs. Performs and assists with program evaluations, cost analyses, and other in-depth reports. Assists programs in building evaluation measures into sub recipient contracts. Participates in workgroups, committees, and team meetings to provide technical assistance and advocate for clinical services programs; including but not limited to PHAB Accreditation (Quality Subcommittee), Clinical Effectiveness Committee (OPH PHUs), RHP and Revenue Program meeting, RHP and SHP meeting, DAT meetings. Provides input during acquisition or implementation of new software and systems; including but not limited to OPH EHR, Genetics / CSHS social services software, and cloud databases. Provides technical assistance to other programs outside of clinical services, as needed. Assists DAT and BHI members with EHR form and report building. Provides professional consultation relative to quality assurance to all professional staff. Provides consultation and assistance in program analysis. Other tasks as assigned.

Qualifications Required : Bachelor's degree, or Associate's degree plus 3 years of professional experience, or 6 years of professional work experience. Minimum 5 years professional experience in quality management, quality assurance, or process improvement. Minimum 3 years professional experience with data analysis. Excellent analytical and critical thinking skills; effective organizational and time management skills. Great attention to detail and follow up. Ability to manage projects, assignments, and competing priorities. Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel.

Desired : Advanced degree. Minimum 6 years professional experience in quality management, quality assurance, or process improvement. Minimum 4 years professional experience with data analysis. Minimum 2 years professional experience with project or program coordination. Relevant industry certifications.