Linux Systems Engineer

Asterisk and FreePBX Contract Position

ATN Health is currently seeking a Linux Systems Engineer to join our growing VOIP department. With our unmanaged and managed Hosted Phone Systems, the right candidate would primarily be providing support for our FreePBX along with helping support our Asterisk and other related VOIP platforms.

This Linux Systems Engineer will be responsible for the following :

• Answer help desk phone calls & emails from end users and system administrators with regards to the operation of FreePBX, and other related software
• Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction
• Troubleshoot phone features and application issues
• Resolve issues within the scope and control of the service offering
• Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the server
• Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution
• Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client
• Provide prompt and accurate services with regards to status of Incident or Change requests to our customers
• Participate in a 247 on-call rotation with peers
• Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks / plans, and implement those solutions
• Lead VOIP projects from initial conversations to final completion
• Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture

Job Requirements :

ATTENTION : We want to hear from you even if you think this position is outside your ability. Our main goal is to hire a specialist that loves a challenge and is a hard worker. ATN Health has a lot to offer and your daily tasks will keep you engaged and working on various projects so life never gets boring. Apply today and let's have a conversation.

Attitude & Work Ethic :

Job Desirables (Preferred) :

If you are a team player that thinks outside of the box; if you are motivated, a self-starter, and can perform daily functions without supervision, ATN Health is looking for you! Join a team that is shaping the way that health care services are provided.