Sr. Master Data and Data Quality Manager

The Sr. Master Data and Data Quality Manager will lead the global optimization and enhancement of our master data to support operational business processes and internal / external reporting requirements. This role will lead and, as required, upskill the team of dedicated individuals who are collectively responsible for maintaining highquality master data. In this role, the Sr. Manager will collaborate with various teams (e.g., Customer Service, Finance, IT, Operations, BI, and Sales Ops) to understand and meet their data requirements while ensuring an exceptional customer experience. The Sr. Manager will also actively look for opportunities to improve team performance, process efficiency, data quality, data governance, and report on the relevant KPIs.

What you'll be doing

• Evaluate existing data sources and processes for improvements; identify, recommend, and lead enhancement initiatives; and provide ongoing improvement guidance.
• Routinely audit master data against established audit rules and support internal and external audit requirements.
• Architect the Global Data Strategy for SAP Master Data Management (MDM) with a focus on utilizing data to achieve exceptional growth through data standardization and information management.
• Design and maintain governance and quality standards and scorecards to ensure accuracy, completeness, and consistency of master data globally.
• Create / review Business Process Procedures and other training documents for the MDM team and keep them updated.
• Build a longterm master data strategy to ensure data accuracy and maintain data integrity.
• Learn and adapt to new systems and processes and help the MDM team adapt through training.
• Partner with different departments and regularly meet with department leaders to gather their business and transactional requirements, then translate those requirements into fields and reporting.
• Participate in operational and strategic projects involving centralized master data rules and governance.
• Review existing transactional and business processes to establish greater alignment among internal systems, external data, and vendor / alliances information.
• Lead crossfunctional efforts to implement improved initial data setup, existing data cleansing, or mass data creation.
• Manage and optimize the change request process to ensure SLAs are met for MDM requests.
• Ensure security compliance of master data.
• Work with IT technical teams to architect and implement integrations and controls over MDM data.
• Other duties as assigned.

What you'll bring to the table