Assistant Manager Family Care Coordinator Program-Vascular

Join LifeLink — Join a Life Saving Team!

About LifeLink

More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission : To honor donors and save lives through organ and tissue donation.

Our vision remains clear : To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture— Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Assistant Manager Family Care Coordinator Program-Vascular, you will directly contribute to LifeLink’s life-saving mission.

Primarily responsible for daily oversight, mentoring, education, and evaluation of Family Care Coordinators and other assigned staff while working within established LifeLink Foundation, OPO, and regulating agency policies and protocols. Coordinates the orientation of new Family Care and Transplant Coordinators to ensure the process is efficient and comprehensive. Mentors new coordinator staff through one-on-one interactions, frequent meetings and through collaboration with the Recovery Services Manager. Coordinates opportunities for authorization or donor desigination in pursuit of maximizing the number of organs recovered and transplanted. Maintains clinical skills and will function as a Family Care Coordinator. This position maintains an ongoing open line of communication with the Manager of Family Care Program, Administrator on Call, and the OPO Director(s), as appropriate. In addition this position is responsible for assisting with the development, implementation and monitoring of policies, procedures, strategies, and action plans related to the authorization, disclosure, medical social history risk assessment, QAPI, and other family interactions.

Key Responsibilities :

Guides assigned staff toward accomplishment of LifeLink’s mission and goals; including selection, training and development, scheduling and job assignment, coaching and counseling, appraisal and recognition, and recommending promotional and disciplinary status : Directs work planning : approves call schedules, vacation requests, expense reports, etc., to ensure adequate staff and adherence to policies, as directed by Manager of Family Care Program.

Participates in hiring through screening resumes and conducting interviews.

Serves as mentor to new staff by coordinating and participating in classroom orientation and regular meetings to assess progress and meets documentation deadlines.

Monitors the need for the Peer Assist Program and offers assistance with challenging end of life conversations or objection to donor designation.

May participate in mid-year and annual performance appraisals of assigned staff in collaboration with Manager of Family Care Program.

• Has the ability to perform all responsibilities of a Family Care Coordinator and will participate in the call schedule.
• Possesses knowledge of medical and legal principles of potential donor evaluation, authorization / disclosure of First Person Authorization, management, and serve as a resource and mentor to newer coordinators.
• Serves as a backup to the Manager of Family Care Program.
• Participates in the development, implementation and training on policies and procedures relating to donor identification, authorization, disclosure and management.
• Supervises, evaluates and assists in the development of Core Competencies for the department and oversees their implementation on an annual and as needed basis.
• Works closely with the Director and Manager of QA / PI, Manager of Family Care Program and OPO Director(s) to collaboratively design and implement projects (e.g. PDSA’s) to measure performance and implement innovative and effective performance improvement methods and tools to drive key organizational goals.
• Assists with on-site competency evaluation to increase and maintain the expertise of all Family Care Coordinators and establish consistency of practice as directed by the Manager of Family Care Program.
• Maintains confidentiality of LifeLink business.
• Creates a positive learning environment for coworkers through effective communication and exhibits strong leadership skills.
• Works in conjunction with the OPO QA Department to facilitate the OPO QAPI process through active participation in the Process / Performance Improvement Committee initiatives and directives.
• Performs other related job duties as required and assigned.

Who You Are

Working Conditions :

Pleasant and comfortable work environment. On-call rotation responsibilities with 24-hour cell phone accessibility. Possible high stress and long hours while on call.

OSHA Risk Classification : High

Why LifeLink?

Diversity, Equity & Inclusion

LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?

Your next career move could be the most meaningful one yet.