GSOC Operator

Job Description

Job Description

Overview

Company Overview :

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.

Job Description : Job Description

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and / or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms / alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch / operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Shift Available :

1st Shift (7am - 3pm)

2nd Shift (3pm - 11pm)

3rd Shift (11pm-7am)

Mandatory Paid Training Schedule :   Monday - Friday 8 : 00am - 4 : 00pm for the first two weeks

RESPONSIBILITIES :

• Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols
• Dispatch security officers, emergency response teams (ERT), facilities, police, fire, and emergency medical service (EMS) personnel as required via telephone and / or email communications
• Maintains various records of communication
• Communicate and disperse information, using established communication vehicles to key partners using best practices
• Escalating complaints and unusual / critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems
• Respond to customer requests for maintenance, etc.
• Ensure compliance with all relevant policies and procedures for specific locations
• Keep and / or document detailed records of activities as they occur during the shift

QUALIFICATIONS (MUST HAVE) :

BENEFITS :

#LI-DH1

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices.

Requisition ID

2025-1441032