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Applications Support Engineer
Applications Support EngineerInterSources • Boston, MA, US
Applications Support Engineer

Applications Support Engineer

InterSources • Boston, MA, US
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  • [job_card.temporary]
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Job Title: Applications Support Engineer (M365 SharePoint & Power Platform)
Work Location: Boston, MA
Duration: 6+ Months Contract

Position Summary:
Interview Mode: Video
Need W2 Consultants Only
  • Our client is seeking an experienced M365 Support Engineer to join the Applications Operations Group.
  • The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.
Responsibilities
  • Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).
  • Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.
  • Develop and maintain migration runbooks, technical documentation, and user guides.
  • Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.
  • Resolve migration, integration, and performance issues in a timely manner.
Core Technical Expertise
  • SharePoint & Migration
  • 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.
  • Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool.
  • Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.
  • Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows).
  • Security & Compliance
  • Expertise in configuring SharePoint Online and Power Platform security:
  • Tenant/site-level permissions and role management.
  • Azure AD integration for identity and access.
  • Security and compliance features (DLP, sensitivity labels, retention).
  • Ability to enforce governance and best practices while balancing usability.
  • Power Platform Support
  • Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions.
  • Strong troubleshooting skills for app performance, broken flows, and connector permissions.
  • Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).
  • Automation & Tools
  • Proficiency in PowerShell scripting and PnP provisioning for automation.
  • Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments.
Documentation & Process Skills
  • Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.
  • Ability to clearly communicate technical guidance to IT staff, vendors, and business partners.
Soft Skills
  • Strong problem-solving abilities, especially in migration and security.
  • Excellent communication and collaboration skills with technical and business teams.
  • Ability to manage multiple projects and support tickets simultaneously.
  • Proactive, adaptable, and team-oriented.
Preferred / Nice-to-Have
  • Bachelor's degree in computer science, Information Systems, or related field.
  • Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
  • Experience integrating M365 with third-party tools (Adobe Sign

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