Manager - Design Operations

Design Operations Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products, services, and capabilities to help them run and grow their business. Within GCS, the Commercial Product Design Operations team is seeking a Design Operations Manager to play a critical role in building the best colleague experience for our design teams, so that they can play a critical role in building the world's best user experience. In Design Operations, we equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale. As a Design Operations Manager you lead efforts across team programs and support multiple product journeys, requiring high touch partnership with leadership in various disciplines. You are thought leader, problem solver, and model for organizational excellence. You play a critical role in building the best colleague experience for our design and research teams, so that they can play a critical role in building the world's best user experience.

Key Responsibilities :

Supports complex or high-profile projects with diverse stakeholders and / or third parties by identifying gaps, and implementing the tools and processes to accurately track, communicate and organize work

Applies expertise to advise partners / peers and routinely informs project decision making and priority

Tracks key deliverables for each operational initiative and ensures operational roadmaps are aligned and on time

Makes informed recommendations that shape product and operational prioritization, ways of working, and partnerships

Elevates our practices by implementing scalable frameworks and that support and inform business goals and metrics

Evolves tools and training methods to enable adoption of processes and adherence to best practices across the team

Establishes and monitors necessary feedback channels to regularly identify opportunities, pain points, and gaps

Nurtures and grows existing partnerships with stakeholder and / or third parties

Maintains ongoing and collaborative cross-functional relationships to gather insights, align on business needs and deliver value, ultimately ensuring success across projects and programs

Collaborates with and models operational excellence for junior members of the Design Operations team

Occasional travel as needed

Minimum Qualifications :

As a Design Operations Manager, you have at least 4 years' experience shaping processes and bringing a sense of focus to your team. You have introduced scalable ways of working that create a safe space for collaboration, feedback, and impact. You have experience working with financial services UX design, specifically working with teams focused on Commercial credit card program products for medium, large and global corporate clients. You have worked with design, product, or engineering organizations, or partnered directly with design, product, or engineering in such an organization. You have identified and implemented new processes that have measurable impact to team health and maturity. You directly facilitate collaboration among partners and teams. You are proactive and able to take problem solving initiative. You have strong written and verbal communication, able to document and share processes and activities in an engaging way, at scale. You have matured your skillsets and understanding of new skills you would like to further develop. You have experience using tools such as Confluence, Slack, Mural, FigJam and Airtable.

Required Skills :

Business Process Improvement

Communication Management

Innovation & Change Management

Knowledge Management

KPI / Metric Design

Requirements Management

Resource Management

Standards Management

Salary Range : $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job : Product

Primary Location : United States

Schedule : Full-time

Req ID : 25020079