Billing & Revenue Trainer

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE : AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries , AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work , you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023 , we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24 / 7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

Responsibilities

Training Program Development

Design, develop, and maintain comprehensive training materials for SAP ISU billing and revenue processes.

Create role-based learning paths for new team members and ongoing development for existing team members.

Incorporate adult learning principles and interactive methods to enhance engagement and retention.

Training Delivery

Facilitate in-person and virtual training sessions for back-office billing and revenue teams.

Provide hands-on instructions in SAP ISU navigation, billing workflows, exception handling, and reporting.

Conduct refresher courses and upskill sessions in response to system updates or process changes.

Collaboration & Support

Partner with Billing & Revenue leadership, IT, and SAP support teams to stay current on system enhancements and process changes.

Serve as a subject matter expert and resource for billing-related inquiries and troubleshooting.

Support change management initiatives related to SAP ISU upgrades or process redesigns.

Evaluation & Continuous Improvement

Assess training effectiveness through feedback, performance metrics, and post-training evaluations.

Identify skill gaps and recommend targeted learning interventions.

Maintain training records and ensure compliance with internal standards and regulatory requirements.

Communications

Draft and deliver clear, timely, and effective communications to billing and revenue teams.

Ensure messaging supports training initiatives, system changes, and operational updates.

Collaborate with stakeholders to align communications with business goals and employee needs.

Education / Experience (Required)

Bachelor’s degree in Business, Education, Information Systems, or related field – or equivalent relevant experience in utility billing, training, or SAP ISU.

3+ years of experience in SAP ISU billing and revenue processes, preferably in a utility or regulated industry.

Proven experience designing and delivering training programs for adult learners.

Strong understanding of SAP ISU modules including billing, invoicing, and revenue management.

Excellent communication, facilitation, and interpersonal skills.

Proficiency in Microsoft Office Suite and training development tools (e.g., Articulate, Adobe Captivate, or similar).

Preferred Skills and Experience

SAP ISU Certification or formal training.

Experience with back-office operations in utility billing and revenue.

Familiarity with learning management systems (LMS) and eLearning platforms.

Knowledge of regulatory requirements affecting utility billing.

Success Metrics

Improved employee onboarding and time-to-productivity.

Increased accuracy and efficiency in billing and revenue processes.

Positive feedback from training participants.

Reduction in billing errors and rework due to improved staff competency.