Computer Operations Specialist / NOC

Important Notes :

1. Initially, we are seeking an entry level Computer Operations specialist, someone with systems and networks monitoring, testing, basic troubleshooting experience. After some time, this role will transition into a NOC Analyst, and training will be provided for that.

2. Require at least 1 year of experience in monitoring systems and networks. We can provide training on all other tools. Looking for an entry-level candidate with a mix of operations and network experience, and we can train them on all the tools.

3. Initially, the working hours will be from 7 AM to 4 PM, Monday to Friday, or Sun-Thur, or Tue-Sat. As they transition to NOC, the shift will extend to 10 hours per day for 4 days a week (including weekends) with 3 days off.

KNOWLEDGE, SKILLS AND ABILITIES

• Possesses excellent customer service skills and represents us in a professional manner.
• Possesses excellent time management and organizational skills; is team-oriented, dependable, enthusiastic, self-starting and self-motivated.
• Possesses ability to work in fast paced and changing environment.
• Possesses ability to read & comprehend written technical information in form of technical manuals.
• Possesses prioritizing skills.
• Knowledge of Microsoft O / S and configuration and Microsoft Exchange / Outlook.
• Knowledge of software installation in a windows environment including policies, INF files, scripting, INI files, Windows Registry and directory structure.
• Knowledge of PC hardware and software, diagnosis, configuration and installations.

Required :

Excellent Customer Service Skills would be a must for either side.

Monitoring of systems and Networks, can train on all of the other tools.

Looking for entry level a mix of Ops and Network some experience but can train with all of the tools.

Minimum two years' experience preferred but since entry level, work with a little less also.

Need someone who is ready to transition from Ops to NOC.