Quality Assurance Analyst- Servicing Compliance

POSITION SUMMARY

The Quality Assurance (QA) Analyst - Servicing executes the Servicing Quality Assurance Plan and ensures the company is satisfying its quality assurance requirements relative to his or her assigned process audits. This role involves conducting quality assurance audits and applying discretion and independent judgment during these audits. Mortgage Servicing processes are analyzed against complex mortgage servicing guidelines and regulations. Analysts review these processes using a prescribed audit schedule, aligning with compliance monitoring, investor requirements, policies, and procedures. The Quality Assurance Analyst - Servicing must have a deep understanding of mortgage servicing guidelines, regulations, and the auditing and testing of complex mortgage servicing processes. This auditing professional completes assignments ahead of deadlines, with significant attention to detail, without sacrificing quality, requiring minimal supervision while producing highly defendable work products.

DESCRIPTION

Duties and Responsibilities

• Conduct Quality Assurance audits according to audit schedules and requirements.
• Analyze Key Compliance Indicator (KCI) potential violations, determine validity based on servicing expertise, and address potential issues with operational teams responsible for the function. Escalate fails prior to violations occurring.
• Demonstrate proficiency performing assignments within designated QA audit software in accordance with procedures.
• Conclude audits with concise, fact based, well supported findings.
• Issue findings and recommendations to Servicing Operations and Production after concluding on valid exceptions.
• Make recommendations to QA Management Team in documenting audit methods, audit testing scripts, and audit questionnaire content.
• Drive calibration of audit criteria by making recommendations to QA Management Team for collaboration with Servicing Operations & Production.
• Verify successful remediation activities through comprehensive validation testing to ensure sustainability.
• Serve as a source of support, solutions, or subject knowledge to assist subordinate teammates with their assigned audits.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

Skills, Abilities, and Knowledge

Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

REVISION HISTORY

Last Updated 10 / 9 / 2024 Additional Information : While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits : Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave / Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW :

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions