People Operations Benefits, Leaves & Employee Relations ManagerRefocus Eye Health • Waterbury, CT, US
People Operations Benefits, Leaves & Employee Relations Manager
Refocus Eye Health • Waterbury, CT, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Own full lifecycle administration of all leave programs, including : Ensure accurate tracking, timely notifications, and consistent case-handling across all states. Serve as primary point of contact for employees and managers throughout the leave / return-to-work process. Lead the ADA interactive process, facilitating accommodations and partnering with People Partners and leadership on solutions. Maintain comprehensive, compliant leave documentation and audit-ready records. Monitor adherence to federal and state leave timelines, ensuring ReFocus avoids compliance risk. Provide frontline employee relations support including policy interpretation, conflict resolution, performance documentation, and workplace concerns. Conduct initial fact-finding for ER issues; gather documentation, interview participants, and prepare objective summaries. Draft formal ER documentation including counseling memos, investigatory statements, and follow-up communication. Partner with People Team and leadership on sensitive or complex ER matters such as conduct concerns, attendance issues, or accommodation requests. Track ER trends and elevate risk areas to HR leadership. Reinforce consistent application of policies across states and practice locations. Bachelor’s degree in Human Resources, Business, Psychology, Healthcare Administration, or a related field required. 6–10 years of progressive HR experience, with substantial expertise in benefits administration, multi-state leave management, and employee relations. Deep knowledge of FMLA, ADA, ERISA, COBRA, HIPAA, PFML programs, and multi-state employment laws. Healthcare or multi-site experience strongly preferred. Demonstrated ability to manage complex, sensitive issues with discretion, professionalism, and empathy. Strong analytical, administrative, and communication skills. Ability to navigate high-volume workloads across benefits, leave, and ER with accuracy and urgency. Proficiency with HRIS / benefits systems (Paylocity preferred) and Microsoft Office Suite. Work Environment : This role operates in a remote work environment with frequent virtual collaboration via Microsoft Teams, email, and phone. The position requires a private, professional workspace with reliable internet access to maintain confidentiality and efficiency. Occasional travel to corporate offices or regional practices may occur for meetings or training. Physical Demands : This position primarily involves sedentary work, requiring consistent use of computers, telephones, and other office technology. The colleague must be able to communicate clearly and effectively, both verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type / Expected Hours of Work : This is a full-time, exempt position. Standard work hours are Monday through Friday, 8 : 30 a.m. to 5 : 00 p.m. Eastern Time. Occasional evening or weekend work may be required during high-volume periods. Travel : Minimal travel is expected for this position (up to 10%), primarily for team meetings, training sessions, or supporting on-site needs. 401(k) & 401(k) Matching Competitive Salary Disability Insurance Flexible Spending Account Health Insurance (Medical, Dental, Vision) Life Insurance Paid Time Off
Job Description
Job Description
Description :
The People Operations Manager – Benefits, Leaves & Employee Relations manager is a highly skilled HR professional responsible for managing ReFocus’s multi-state benefits programs, complex leave administration, and employee relations support in CT and RI.
This role owns core People Operations programs, ensures compliance with federal and state regulations, supports ER processes, and serves as a trusted advisor to colleagues and leaders.
The Manager brings advanced judgment, strong communication skills, and the ability to navigate sensitive and complex situations with professionalism and empathy.
This role does not directly supervise staff but manages critical HR programs and serves as the subject matter expert for benefits, leave laws, and employee relations documentation.
Role & Responsibilities :
Benefits Program Management (25% of the job)
- Oversee administration of ReFocus’s benefits programs including medical, dental, vision, life, disability, 401(k), and wellness initiatives.
- Serve as the organization’s primary subject matter expert on benefits eligibility, plan design, coverage, and compliance requirements.
- Manage new hire benefit onboarding, life events, terminations, and data integrity within the HRIS / benefits system.
- Partner with brokers and vendors to resolve escalated issues, evaluate plan performance, and support annual renewal strategies.
- Lead Open Enrollment operations including configuration, testing, communication, and employee education.
- Ensure compliance with ERISA, COBRA, HIPAA, and other federal / state regulations.
Leave & Accommodation Program Management (50% of the job)
o Federal : FMLA, USERRA
o State : MA PFML, CT PFML, NY PFL, NJ FLI / NJFLA, RI TDI / TCI, etc.
o Company-sponsored : medical, personal leaves
o Disability coordination : STD, LTD
o Workers’ compensation management
Employee Relations Support (25% of the job)
Required Qualifications :
Position Expectations :
Compensation & Benefits :
Requirements :
[job_alerts.create_a_job]
Employee Benefit • Waterbury, CT, US
[internal_linking.similar_jobs]
HIRING REMOTE (NOT HIRING IN CA, MN, NY) The Zuzick Organization of Globe Life is New England's premier company for protecting working families assets with benefits.We were awarded one of New...[show_more]
Are you a dedicated and motivated personal trainer looking to make a significant impact on individuals' lives? We are actively seeking exceptional trainers to join our team and deliver personal...[show_more]
The more families you help, the more you earn.Full Training & Mentorship.Step-by-step guidance from day one.Follow a simple process that works.
Follow up with warm leads from Facebook and online...[show_more]
Winsted Indust Pk, 145 Price Rd, Winsted, CT, 06098, US.Remote Work Schedule Availability?.This position entails access to export-controlled items and employment offers are conditioned upon an appl...[show_more]
As a Certified Great Place to Work, we think that you are going to love it here.Your work will be meaningful to you.You will make a genuine difference in the lives of our aging guests and the famil...[show_more]
Is something missing in your own freelance Personal Training business after all these years? Feeling isolated? Re-boot your passion with Healthtrax Fitness & Wellness and offer your existing cl...[show_more]
PERSONAL TRAINER AT ANYTIME FITNESS.West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington, Granby, Newington, Windsor, Southington, Wilton, and Canton, CT.
At Anytime Fitness, we are c...[show_more] Winsted Indust Pk, 145 Price Rd, Winsted, CT, 06098, US.Remote Work Schedule Availability?.This position entails access to export-controlled items and employment offers are conditioned upon an appl...[show_more] 
This position is ideal for someone who thrives in a fast-paced environment, values collaboration, and is passionate about creating a positive employee experience.
Serve as a trusted resource for emp...[show_more]
Heavily prospects, solicits, quotes and consults for new Benefit Insurance accounts.Produce new revenue through sales to new clients.
may have particular niche or concentration.Prepare and execute ...[show_more]
The Quinnipiac University School of Business invites applications for the role of a leadership position as Associate Dean of Operations and Student Experience.
The Associate Dean will help elevate t...[show_more]
At Trinity Solar, our Direct Sales team pay and benefits packages are tailored for your success!.Potential earnings range from .
Attractive performance-based incentives.All sales employees are ...[show_more]
Now Hiring : Flexologists at StretchLab Canton!.Join the Nation’s #1 Assisted Stretching Studio and Help People Move, Feel & Live Better!.
Are you passionate about fitness, recovery, and he...[show_more]
Make reaching fitness goals achievable by assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardio-respiratory training, general n...[show_more]
PERSONAL TRAINER AT ANYTIME FITNESS.West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington, Granby, Newington, Windsor, Southington, Wilton, and Canton, CT.
At Anytime Fitness, we are c...[show_more]
A company is looking for a Head of Customer Support.Key Responsibilities Lead and develop a high-performing support team, including Support Managers and Specialists Analyze customer feedback dat...[show_more]
Join Performance Optimal Health as a Personal Trainer.Here at Performance, we take a holistic approach to health and recovery, ultimately striving to empower all clients to live better lives.Each o...[show_more] Eager to work in the fitness field? Completed your degree and have your Personal Training Certification?.Join our team as a Fitness Specialist to jump start your fitness career and learn from the b...[show_more]
Remote : Benefits Representative and Leadership Role
Globe Life : Zuzick Organization • New Haven, CT, US
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Personal Trainer
Svetness Personal Training • East Hartland, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Sales Consultant - Full Training Provided
Lifepro Recruitement • Milford, CT, US
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Crib Attendant - 2nd Shift
Howmet • Winsted, CT, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Nursing Supervisor (RN) Baylor
Wethersfield Corporate Office • Pine Meadow, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Personal Trainer- Personal Training Studio
Healthtrax Fitness & Wellness • North Haven, CT, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Personal Trainer
Anytime Fitness - Southington, CT • Southington, CT, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Operations Manager
Howmet • Winsted, CT, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Human Resources Generalist
CFS • East Haven, CT, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Employee Benefits Sales Consultant
LAWLEY AGENCY, LLC • Shelton, CT, US
[job_card.temporary]
[last_updated.last_updated_30] • [promoted]
Associate Dean of Operations & Student Experience, School of Business
InsideHigherEd • Hamden, Connecticut, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Construction Sales, Roofing and Solar
Trinity Solar • Canton Center, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Personal Trainer
Core Ventures • Canton, CT, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Personal Trainer
Elite Fitness • Seymour, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Personal Trainer
Anytime Fitness - Canton, CT • Canton, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Leadership
VirtualVocations • Waterbury, Connecticut, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Personal Trainer
Performance Optimal Health • Hamden, CT, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Fitness Specialist
Healthtrax Fitness & Wellness • West Simsbury, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]