Front Desk Assistant

Your Mission:
To advance the mission and programs of the Animal Rescue League of Iowa (ARL) by performing a wide range of complex administrative and customer service responsibilities in support of both the ARL and the City of Des Moines. In this role, you help reunite lost pets with their families, support public safety initiatives, and contribute to providing exceptional service to the community as a Field Services Front Desk Assistant at the ARL Animal Services location.

What You’ll Do:
In this role, you will document all animals entering the Des Moines Animal Services facility and carry out owner notification and reclaim processes in accordance with Des Moines City Code and ARL procedures. You will open and close the facility as scheduled and regularly review public websites and social media platforms to help identify potential owners of lost pets in ARL care. You will actively maintain the ARL’s lost and found animal register and assist the Pet Support Services Coordinator with programs designed to keep pets with the people who love them, including providing general education to the public.

You will facilitate requests for microchipping services, maintain and order office supplies, and guide citizens through facility walkthroughs when searching for lost pets. You will support the Trap Neuter Return (TNR) program by managing check-ins, follow-ups, and community education. Your role also includes engaging positively with customers during the pet adoption process by offering guidance, answering questions, and facilitating interactions with animals.

You will respond promptly and courteously to phone calls and provide accurate information to internal and external partners. You will support stress and disease reduction efforts through compassionate and intentional handling of animals, maintain a clean and orderly lobby and workspace, and uphold a safe working environment by following established safety guidelines. Throughout all duties, you will promote the ARL’s mission, services, programs, and events while adhering to ARL policies and procedures. Other responsibilities may be assigned.

What You Bring:
You bring a high school diploma or GED and at least one year of experience with animal handling. Customer service experience is preferred. You hold a valid driver’s license with a satisfactory driving record and are prepared to work in a fast-paced, high-demand environment. You demonstrate strong customer service abilities, effective interpersonal communication, and sound problem-solving skills, including the ability to navigate challenging or emotional situations. You are comfortable performing basic math, are proficient with Microsoft Office Suite, and value accuracy, professionalism, and teamwork.

Working Conditions:
This position requires the ability to lift up to 50 pounds and may involve exposure to odors, animal-related illnesses, bites, scratches, animal waste, and moderate noise. You must be able to sit or stand for extended periods. Work may occur in both indoor and outdoor settings and may occasionally involve varying weather conditions.

Why Work at the ARL?
As a Field Services Assistant, you play an essential role in helping families find their missing pets, supporting community safety, and ensuring animals receive compassionate, timely care. Your work directly connects people, pets, and public service, making a meaningful difference every day. At the ARL, you join a mission-driven team that values compassion, growth, teamwork, and dedication to making life better for animals and the community.