Account ManagerFlagship Facility Services • San Jose, California, USA
Account Manager
Flagship Facility Services • San Jose, California, USA
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job_description.job_card.job_descriptionManages the day-to-day operations of the on-site employees in their performance of work Ensures the inventory of supplies materials and equipment is adequate to meet current and foreseeable requirements. Collaborates with the Vice President of Operations to develop and implement plans for the operational infrastructure of systems processes and personnel designed to accommodate the growth objectives of the company. Motivates and leads a high-performance team; attracts recruits and retains required members of the team not currently in place; provides mentoring. Fosters a success-oriented accountable environment within the company. Work closely with the Vice President of Operations to accomplish the goals and objectives. Participates in administering company policies directing and coordinating all activities to develop and implement long range goals and objectives to meet business and profitability growth objectives. Manages policy in the areas of quality cost reduction complete and on-time delivery safety customer satisfaction employee relations visual controls and performance measures. Reviews analyses of activities costs operations and forecast data to determine progress toward stated goals and objectives. Confers with VP of Operations and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions. Oversees key projects processes and performance reports data and analysis. Supervise management of in-house and outside personnel. Conducts regular training sessions for employees on job procedures and safety. Ensures all supplies materials and work performed meets the quality standards set by the company. Conducts regular meetings with field supervisors to review ongoing work procedures problems etc. Conducts job-site visits / inspections as necessary to ensure company quality standards are maintained. Maintains the operating condition and security of all tools and equipment owned leased or rented by the company and under his / her control. Evaluates the performance of those employees reporting to him / her at least semi-annually based on the standards of performance included in the position description and discuss the evaluation with the employee. Attends the orientation meeting with new customers and the sales representative to ensure the customer and Service Performance Corporation; mutually understand and are in agreement as to the services to be provided. Meets with the customer in person or by telephone on a regular basis to ensure the customers needs are being met and to solicit additional work outside the contract. Reviews labor and material charges upon completion of any extra-contractual work performed prior to submission to the VP of Operations for job costing. Develops potential customer lists through canvassing and community contacts. Any other related duty as directed by the Vice President of Operations. 5 years of Facilities experience Must have excellent internal and external customer service skills. Professional demeanor Ability to work well with others and motivate people. Ability to work independently and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills. Microsoft Office skills i.e. Excel Word etc. Excellent written and verbal communication skills Bi-lingual English / Spanish preferred. Bachelors degree or equivalent; or five years related experience and / or training; or equivalent combination of education and experience in the facilities field. Fast paced office environment High sense of urgency Mid-size office environment The noise level in the work environment is usually moderate. Exposed to a combination of normal office type environments and shop environments. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is occasionally required to stand walk sit use hands to finger handle or feel objects tools or controls reach with hands and arms climb stairs balance stoop kneel crouch talk or hear. Physical requirements include stooping standing climbing and occasional lifting of a minimum of 40 lbs. of office and facilities equipment. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
The pay rate or range for this position is : $110000 per year
Job Summary
We are seeking a Facilities Maintenance Account Manager to join our dynamic team in San Jose. This role is pivotal in driving customer satisfaction and ensuring the seamless delivery of our facility maintenance services. You will play a key role in fostering relationships with clients and contributing to our mission of excellence.
Job Description
As a representative for our company you will take ownership of client IFM account(s) and grow them to their full potential. Duties will vary from assisting with customer inquiries to managing employees onsite to helping maintain long-term customer relationships. The FM Account Manager will :
- Safely lead daily operations ensuring our team and suppliers follow client and Flagship safety protocols
- Manage the clients operating expenses based on our scope ensuring that Flagship spends the clients money responsibly and within budget
- Manage the Flagship P&L achieving revenue and margin expectations for the account
- Manage and develop the on-account FlagShip team
- Implement a continual improvement program across the sites we manage CMMS performance dashboards improved reporting structured people and client development planning and scheduling and full ownership for all FlagShip services (janitorial and IFM)
- Develop an annual account plan ensuring a regular cadence of client interaction client business objectives scope expansion and an understanding of changes in key client personnel
- Actively drive year over year revenue and margin growth
Essential Functions
Knowledge and Skills
Education and Work Experience
Work Environment
Physical Demands
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Work Authorization
Authorized to work in the U.S.
Equal Employment Opportunity Employer
Flagship is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.
Americans with Disabilities Act
Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
Required Experience :
Manager
Key Skills
Business Development,Cement Plant,Business Support,Data Analysis,ASP
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Account Manager • San Jose, California, USA
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