Technical Support Analyst

Job Description

Are you passionate about turning data into insights and helping customers succeed?

As a Technical Support Analyst, you'll play a critical role in ensuring our customers get the most value from our automotive data products. You'll troubleshoot complex issues, analyze structured data, and partner closely with internal teams to deliver clear, actionable solutions.

This role combines technical problem-solving with strong communication and collaboration - perfect for someone who enjoys understanding how things work, solving puzzles, and improving the customer experience.

What You'll Do

• Become a subject matter expert in our products, using your knowledge to provide insights, recommendations, and practical solutions
• Lead customer meetings that are clear, engaging, and results-focused, building trust and long-term relationships
• Serve as the voice of the customer within the organization - championing their needs and experiences to drive product and service improvements
• Troubleshoot and resolve customer support requests related to our automotive data products
• Act as the key link between Customer Service, Product Management, Application Development, and other internal teams
• Investigate and confirm reported issues through structured testing and analysis
• Utilize SQL queries to extract, analyze, and validate data
• Create reports and dashboards using tools like SQL, Power BI, and Microsoft Office
• Perform ad hoc data analysis to support business initiatives and customer needs
• Recommend process improvements that enhance efficiency, scalability, and data integrity
• Uphold best practices in data management to ensure accuracy and quality across systems

What You Bring

Why You'll Love Working Here