Claims Administrative Assistant

Claims Administrative Assistant

We are seeking a detail-oriented Claims Administrative Assistant to support and document real estate property and casualty claim files for multifamily assets. This role involves coordinating TPA deliverables related to real estate losses and managing the complete claims process for multifamily real estate properties.

Responsibilities :

Document real estate property and casualty claim files for multifamily assets.

Coordinate TPA deliverables related to real estate losses.

Collect and prepare claim reports and supplemental documentation required to support claim resolutions.

Manage third-party claim resolution and subrogation / recovery processes for multifamily real estate properties.

Maintain claim reporting mechanisms for first- and third-party claims across the company's commercial and multifamily real estate portfolio.

Process and track claim-related invoices and payments in coordination with the accounting and property management teams.

Coordinate and schedule internal and external team meetings, including adjusters, brokers, and real estate operations personnel.

Collaborate on risk management strategies to mitigate loss exposure across the company's real estate holdings.

Essential Skills :

High School Diploma required.

2+ years' experience in commercial and property casualty real estate sector preferred.

Proficient in Microsoft Word, Excel, Outlook & PowerPoint.

Excellent organizational and customer service skills.

Strong verbal and written interpersonal & communications skills.

Must be able to manage time efficiently and meet deadlines.

Work Environment :

The role involves working closely with internal and external teams, including adjusters, brokers, and real estate operations personnel. The work environment is collaborative, with a focus on coordinating meetings and managing claims efficiently. Proficiency in Microsoft Office applications is essential for this role.

Job Type & Location :

This is a Contract to Hire position based out of Norfolk, VA.

Pay and Benefits :

The pay range for this position is $25.00 - $35.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type :

This is a fully onsite position in Norfolk, VA.

Application Deadline :

This position is anticipated to close on Nov 28, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.