Nursing Admin Supervisor

Overview

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com / benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Responsibilities

Job Summary

The Administrative Representative coordinates the activities of the Nursing Division across various departments to ensure the seamless delivery of quality care during a designated shift. This position plays a key role in facilitating strong relationships and communication between patients, families, nursing staff, physicians, and the broader community, supporting the overall patient care experience and organizational objectives.

Essential Functions

• Evaluate the availability of supplies and equipment necessary for each shift, including emergency equipment, ensuring all resources are in place for optimal patient care. Assess nursing standards for each shift and organizational quality improvement issues. Facilitate risk management programs, monitor and evaluate customer satisfaction, and initiate emergency plans when necessary.
• Understand and uphold the role and accountability of nursing staff to achieve the highest level of nurse function, aligned with the defined organizational culture.
• Act as a resource for Nurse Managers, unit staff, and other departments. Represent administration in the absence of leadership, facilitating and supporting organizational changes as needed. Utilize evidence-based knowledge in decision-making processes to improve and maintain high-quality, cost-effective patient care across nursing departments.
• Assist in the performance evaluation process for staffing resource personnel, while also evaluating education and leadership development programs for nursing staff.
• Collaborate with the Admitting Department to facilitate patient placement. Assist in the utilization review process and work closely with the Nurse Manager to assess and fulfill short- and long-term staffing needs.
• Demonstrate comprehensive knowledge of healthcare services to support necessary resources and ensure the delivery of high-quality care to patients.
• May initiate clinical treatments based on policies and procedures. Provide nursing care that meets the physical, emotional, spiritual, and social-cultural needs of patients and families through a family-centered approach to care delivery.
• Facilitate conflict resolution within the Nursing Division and across other departments. Assist Public Relations in managing incidents and events. Foster positive, collegial relationships with the Medical Staff and facilitate intra- and interdepartmental communication and problem-solving processes.
• Communicates with SMH-N / SMH-O Administrative Representatives regarding staffing and other issues. Ability to absorb high levels of change. Values diversity holds multiple perspectives.

Education

Experience

Licenses and Certifications