Customer Support Associate

A company is looking for a Customer Programs Support Associate to ensure the success of utility and consumer programs.

Key Responsibilities

Provide email support for program applicants and participants

Manage a trouble ticket queue and provide support to utility program staff

Collaborate with internal teams to identify issues and provide reporting on support activities

Required Qualifications

Experience in a customer support and / or process management role

Proven ability to manage multiple tasks simultaneously

Experience with MS Office, especially Excel

Experience in reporting software bugs and support ticket management is a plus

An outgoing and friendly personality suitable for representing the company