Vice President, Analytics

Vice President, Analytics

JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we've connected millions of customers across 196 countries with verified professionals in real timeanytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we're transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

As the Vice President of Analytics, you are at the heart of our data-driven culture. You will lead an international team of product analysts, automation specialists, and their leaders. In this role, you'll deliver significant business impact by identifying high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with well-thought-through analysis.

You will be our analytics visionary leader, fostering a culture of innovation that gives rise to ground-breaking business opportunities. You'll harness the power of controlled testing, predictive ML, and generative AI to build products that help millions of people across the world.

What You'll Do

• Lead and develop a high-performing global analytics team, building future leaders while driving business impact.
• Partner with initiative leaders and executives to embed analytics into strategic priorities, ensuring insights translate into measurable results.
• Drive the company's experimentation program, implementing A / B, multivariate, Bayesian, sequential, pre-post, and causal impact analyses to fuel growth.
• Research and implement advanced analytics methodologies, including predictive ML and generative AI, to improve customer experience and drive business value.
• Evangelize analytics and AI developments across the organization, building adoption and excitement.
• Build a deep understanding of the businessfrom acquisition to retentionand deliver insights that lead to operational improvements and new growth opportunities.
• Partner with data engineering to ensure access to reliable, trustworthy data pipelines that enable rapid decision-making.
• Anticipate future needs and build the foundation to support analytics, experimentation, data science, and AI / ML at scale.
• Participate in strategic planning and connect company vision to the analytics roadmap and OKRs.

What Success Looks Like

In the first 612 months, success in this role will mean :

What We're Looking For

Core Competencies

Remote From these States California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay Transparency JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Why Join Our Team

At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven : Data decides, not egos Courageous : We take risks and challenge the status quo Innovative : We're constantly learning, creating, and adapting Lean : We focus on customers, using lean testing to learn how to serve them best Humble : Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process.