Talent.com
Automotive Customer Service Advisor
Automotive Customer Service AdvisorPremium Velocity Auto LLC • Apex, NC, United States
[error_messages.no_longer_accepting]
Automotive Customer Service Advisor

Automotive Customer Service Advisor

Premium Velocity Auto LLC • Apex, NC, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!

We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.

Benefits:

  • Opportunity to increase your payrate within your first 60 days of employment!
  • Paid training plus bonus incentives for completing training.
  • Cross-training across multiple roles, increasing your earning potential.
  • Career paths that offer limitless growth opportunities (in Automotive and Management)!
  • Safety focused work environment to always keep you and our customers safe!
  • Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
  • Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees

PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.

Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.

See full job description below!

Job Summary

The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!

Job Responsibilities:
  • Greet and escort guests from their vehicles as you review their requests.
  • Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
  • Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
  • Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
  • Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
  • Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
  • Other duties as assigned by management.
Requirements:
  • Proven face-to-face customer service or sales experience.
  • Ability to perform the responsibilities of the job.
  • Able to stand for an extended period.
  • Ability to bend, stoop, reach, crawl, and climb stairs.
  • Ability to lift over 50 pounds.
  • Comfortable working in an enclosed and/or semi-outdoor environment.
  • Authorized to work in the US without sponsorship.
Qualifications:
  • Valid Driver's License preferred.
  • Excellent customer service and communication skills.
  • Keen listening and reasoning skills to capture guests' product needs.
  • Confident in overcoming objections and not afraid of rejection.
  • An energetic and positive attitude that is welcoming to guests.
  • Ability to work well in a team environment.
  • Dedication to following safety policies and procedures.
  • Willingness to undergo on the job training and a growth mindset.
  • Ability to work in a fast-paced environment while multi-tasking.
Benefits:
  • Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
  • Employer Funded Basic Life & Accidental Death Dismemberment*
  • Bonus structure for JLU Module completions within set timeframes.
  • Employee discount on parts and services
  • Additional benefits available:
    • Dental Plan and/or Vision Plan*
    • Life & Accidental Death Dismemberment and/or Accident*
    • Short-Term and Long-Term Disability*
    • Critical Illness and/or Cancer and/or Hospital Indemnity*
    • Flexible Spending Account (FSA) and/or Dependent Care FSA*
    • Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance

* Full-time employees only

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
[job_alerts.create_a_job]

Automotive Customer Service Advisor • Apex, NC, United States

[internal_linking.similar_jobs]

Automotive Service Administrative Assistant

Crossroads Ford of ApexApex, NC, United States
[job_card.full_time]

Ensure that customers receive prompt, courteous, and effective service.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled....[internal_linking.show_more]

 • [job_card.promoted]

Automotive Mechanic

CarmaxNew Hill, NC, US
[job_card.full_time]

Capital Blvd - 8007 Wild Wood Forest Dr.Raleigh, North Carolina, 27616.CarMax, the way your career should be! .CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax.Ensure...[internal_linking.show_more]

 • [job_card.promoted]

Service & Sales Advisor - Be the Spark Plug of Our Shop

Chapel Hill TireChapel Hill, NC, US
[job_card.full_time]
[filters_job_card.quick_apply]

Do you thrive in fast-paced environments where people, performance, and purpose all matter? Join the Fast Lane as an Automotive Service Advisor with Chapel Hill Tire today!.At Chapel Hill Tire, we’...[internal_linking.show_more]

Sales and Customer Service Representative

Creative Collaborations Inc.Chapel Hill, NC, US
[job_card.full_time]
[filters_job_card.quick_apply]

Join Our Team as a Sales and Customer Service Representative!.Creative Collaborations Inc is one of the nation's fastest-growing firms in the industry.We are at the forefront of brand engagement an...[internal_linking.show_more]

Automotive Service Manager

MidasDurham, NC, United States
[job_card.full_time]

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or year...[internal_linking.show_more]

 • [job_card.promoted]

Remote Benefits Advisor (50k-90k per year)

Professional CareersAnderson Creek, North Carolina
[filters.remote]
[job_card.full_time] +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]

Mobile Fleet Equipment Service Technician

Utility Lines Construction Services, LLCDurham, NC, US
[job_card.full_time]

Mobile Fleet Equipment Service Technician.This position is responsible for providing a wide range of technical services on company trucks, off-road construction equipment, trailers, and other equip...[internal_linking.show_more]

Advanced Associate, Customer Service

Pearson Education ServicesDurham, NC, United States
[job_card.full_time]

Do you enjoy actively engaging and supporting internal and external customers? Pearson VUE is hiring Advance Associate-Customer Service to join us as Licensing Specialists.These Advance Associate-C...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Associate

Zips Car WashHolly Springs, NC, US
[job_card.part_time]
[filters_job_card.quick_apply]

Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at ZIPS Car Wash located at 301 Grand Hill Pl, Holly Springs, NC, is ...[internal_linking.show_more]

Restaurant Delivery - Flexible Onboarding

DoorDashSpring Lake, NC, United States
[job_card.full_time] +1

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o...[internal_linking.show_more]

 • [job_card.promoted]

Sales Advisor

Hilltop Wealth AdvisorsChapel Hill, NC, United States
[job_card.full_time]

Hilltop Wealth Advisors is growing, and we're seeking a growth-focused Sales Advisor to help expand our impact as we scale toward a $1B+ multi-office RIA.This role is ideal for an advisor who thriv...[internal_linking.show_more]

 • [job_card.promoted]

Customer Account Associate

LoparexApex, NC, United States
[job_card.full_time]

We are looking for a detailed-oriented and customer-focused Customer Account Associate to join our team.In this role, you will serve as a key point of contact for customers, managing orders, addres...[internal_linking.show_more]

 • [job_card.promoted]

Automotive Assistant & Service Managers

Mavis Tire SupplyApex, NC, USA
[job_card.full_time]
[filters_job_card.quick_apply]

Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers.Put your career into high gear with Mavis Tires & Brakes at Discount Prices!.We're looking for full-time Automotive...[internal_linking.show_more]

Automotive Mechanic

Carmax, CarmaxNew Hill, NC, United States
[job_card.full_time]

Capital Blvd - 8007 Wild Wood Forest Dr.Raleigh, North Carolina, 27616.CarMax, the way your career should be! .CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax.Ensure...[internal_linking.show_more]

 • [job_card.promoted]

Auto Field Adjuster

AllstateDurham, NC, United States
[job_card.full_time]

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.We offer home, auto and accident an...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Travel Advisor

EpicescapesadventureDurham, NC, United States
[filters.remote]
[job_card.full_time] +1
[filters_job_card.quick_apply]

Now Hiring: Remote Travel Agent (Work From Home).Flexible schedule • Remote • Client-focused role.Do you love planning trips and helping people make memories? We’re looking for a friendly, organize...[internal_linking.show_more]

Sales Advisor

DevFindersBiesiespoort, NC, ZA
[job_card.full_time]

We’re a UK cleaning company providing Residential and End of Tenancy services.You’ll manage warm leads, recommend services, and secure bookings while maintaining strong client relationships.Convert...[internal_linking.show_more]

Service Account Manager

GpacHolly Springs, North Carolina, United States
[job_card.full_time]
[filters_job_card.quick_apply]

This role focuses on building client relationships, managing service accounts, and developing maintenance agreements for commercial HVAC and mechanical systems.Work with technicians and clients to ...[internal_linking.show_more]