Field Coordination Specialist

Field Coordination Specialist

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

We are seeking a Field Coordination Specialist to diagnose problems and rapidly execute appropriate solutions to ensure our clients' uptime targets are met. As part of the Field Coordination team you will :

• Rapidly respond to and address field technician concerns as they arise
• Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
• Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack
• Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience
• Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
• Identify opportunities to proactively address potential challenges
• Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
• Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
• Work with our Partner organizations to fulfill a seamless experience for their customers
• Respond to inventory concerns raised by our supply chain team to account for hardware
• Other responsibilities as directed by the Field Coordination Manager

Qualifications

What We Offer :

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.