Greeter (VITA Program)

Job Description

Job Description

Title : Greeter (VITA Program)

Reports To : Sr. Manager, Economic Development Workforce Development

Department : Community Programs

Location : Oakland, CA

Hours : Monday through Saturday, must be available to work weekends (Saturdays 9 AM-1PM)

Travel : Local travel may be required

Salary : $19-$20

Employee Status : Temporary, Full-time, Non-Exempt (Lasting from the hire date until April 2026)

Union : N / A

Supervises : N / A

Agency Summary

The Unity Council is a non-profit Social Equity Development Corporation with a 61-year history in the Fruitvale neighborhood of Oakland. Our mission is to promote social equity and improve quality of life by building vibrant communities where everyone can work, learn, and thrive.

Our programs aim to provide the community with the tools, knowledge, and resources to transform their lives and ultimately achieve their long-term educational, career, and financial goals. These holistic programs and services reach more than 11,000 individuals and families annually in five languages. Programs include : early childhood education, youth mentorship and leadership development, employment services, career readiness training, housing and financial stability, senior citizen services, affordable housing and neighborhood development, and arts and cultural events. Our work expands beyond the Fruitvale district and now reaches across Oakland and into Contra Costa County. The Unity Council employs a diverse workforce of more than 350 people who reflect the linguistic, cultural, and ethnic identity of the communities we serve.

Program Summary

The Unity Council is a nonprofit organization dedicated to promoting financial stability, equity, and empowerment for individuals and families in our community. Through the Volunteer Income Tax Assistance (VITA) program, we provide free, high-quality tax preparation services to low- and moderate-income taxpayers, helping them access critical

tax credits and refunds that support economic wellbeing.

Position Summary

The Greeter is the first point of contact for clients visiting our tax office. This role is for creating a welcoming and professional environment, assisting clients with check-in procedures, and supporting the office staff to ensure smooth operations during the tax season.

Responsibilities and Essential Functions

• Welcome clients as they arrive at the office.
• Manage client check-in using the company’s appointment system.
• Provide clients with intake forms and assist them in completing required documentation.
• Answer basic questions regarding office hours, services, and procedures.
• Direct clients to the appropriate service area.
• Maintain cleanliness and organization in the reception area.
• Support administrative staff with light clerical tasks such as filing, copying, or data entry.
• Ensure a positive client experience by maintaining a friendly and professional demeanor at all times.
• Participate in required IRS VITA certification training prior to the start of the season.
• Other duties as assigned.

Qualifications

Physical Requirements

Pre-Employment Requirements

This description is not intended to be construed as an exhaustive list of duties, responsibilities, or requirements for the position. This position may change or assume additional duties at any time.

The Unity Council is an Equal Opportunity Employer.

Women, minorities, and people with disabilities are encouraged to apply.