Program Manager

Program Manager

Sign-On Bonus for Bilingual Applicants : $2,000 (Distributed in 4 parts : $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment)

The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

Location : Hayward, CA Cronin House

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth.

This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency's policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.

How can you make a difference in people's lives? In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

Primary Accountabilities & Responsibilities

Accountabilities : (3-5) Providing Accurate Medicine Distribution

• People Management- hire, train and develop a high performing Direct Service team
• Client Care- ensure high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance- follows and enforces program policies and procedures

Responsibilities : People Management

Client Care

Safety & Security of Staff and Clients

Success Competencies for Position

Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.

Service Delivery Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven

Problem Solving uses logic and methods to solve difficult problems with effective solutionslooks beyond the obvious and doesn't stop at the first answer.

Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.

Functional / Technical Skills & Knowledge

Experience with co-occurring in a residential setting

Demonstrate ability to engage and support clients with challenging behaviors

Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.

Ability to work effectively both individually and as part of a diverse team.

Experience with evidence based practices and de-escalating clients

Ability to communicate effective cross-functionally knows who needs to know what.

Able to exercise good judgment and maintain healthy boundaries with clients.

Able to stay awake and alert during shift

Good computer skills : word, data entry, write reports

Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

Qualifications

BA / BS, LVN or a combination of related education and experience, preferred.

Required to obtain registration / certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 day of employment

3+ years of experience working in a residential treatment facility, community mental health facility, and / or drug / alcohol treatment facility

2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and / or drug / alcohol treatment facility, including budget management.

Required : CPR / First Aid certification

Valid California driver's license with a good driving record and car insurance

Job-related physical abilities and behaviors :