Front Desk Agent

We arelooking to add an upbeatFront Desk Agentto their team to manage all aspects of hotel guests accommodation. You will welcome new guests and issue room keys manage reservations and provide information about rooms rates and amenities.

Benefits :

Sick Pay

Hotel Discounts

Wage - $16.66 / hr

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel available rooms rates and amenities

Respond to clients complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests

Up-sell additional facilities and services when appropriate

Maintain updated records of bookings and payments

Qualifications

Prior experience as a Hotel Front Desk Agent Receptionist or similar role

Experience with hotel reservations software like OnQ or Opera

Customer service experience

Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Part-Time

Experience : years

Vacancy : 1