Senior Solutions Consultant - eDiscovery Managed Services

Senior Solutions Consultant – eDiscovery Managed Services
Contact Discovery Services - Washington, DC
Location: Remote
Start Date: Negotiable

Contact Discovery Services, a leading eDiscovery technology and consulting firm headquartered in Washington, DC, is seeking a Senior Solutions Consultant to join our Managed Services team. Contact’s Managed Services enables clients to outsource eDiscovery infrastructure and technical expertise to reduce costs, increase predictability, and improve outcomes. It is designed for corporate legal departments or law firms that want in-house control with the resources of a provider. Contact delivers technology and expertise in a single, integrated, managed service with predictable subscription-based pricing, customized workflows, and enterprise grade scalability. This role is ideal for a seasoned professional with deep expertise in eDiscovery workflows, client engagement, and strategic consulting. The successful candidate will play a pivotal role in delivering tailored solutions to enterprise clients, guiding them through complex discovery challenges, and ensuring operational excellence across managed services engagements. The selected candidate will be expected to:

• Serve as the primary client-facing consultant for managed services engagements, providing strategic guidance on eDiscovery workflows and technology solutions while supporting the business development team in client meetings and planning sessions.
• Lead the development, documentation, and refinement of managed service offerings.
• Prepare and lead client meetings to review reporting metrics, platform usage, and overall service experience with Contact Discovery Services, ensuring proactive communication, issue resolution, and continuous improvement.
• Generate monthly report metrics for utilization and data management.
• Serve as a subject matter expert in the Relativity document review platform, with mastery across the full lifecycle, from data processing and workspace configuration to review workflows and final production. Expertise with administering custom objects, applications, scripts, queues, event handlers, ARM, structured analytics, conceptual analytics, and active learning.
  • Provide reporting to case administrators related to workspace metrics, user activity, or other requested document-based metrics.
  • Perform quality checks and detailed analysis on work-product prior to document production or additional levels of review.
  • Expertise with administering users, groups, permissions, fields, choices, layouts, views, dashboards, searches, STRs, batch sets, dtSearch indexes, processing, imaging, and productions.
• Develop and execute detailed migration plans, including the transfer of applications, scripts, and associated data.
• Monitor and manage migration workflows to ensure accuracy, completeness, and minimal disruption to operations.
• Troubleshoot and resolve exceptions or errors in file transfers at any stage of the migration process, leveraging deep technical expertise to ensure successful and complete data migration.
• Collaborate cross-functionally with internal teams and clients to maintain transparency, meet project timelines, and uphold data integrity throughout the migration lifecycle.
• Attend industry conferences and client meetings in support of sales team initiatives.

EXPERIENCE:

• B.S. or B.A. degree, preferably in information technology, computer science, or other related fields.
• 5+ years of experience, preferably in a vendor or consulting environment.
• RelativityOne experience required; experience with client domains preferred.
• Relativity certifications: Relativity Certified Administrator (RCA) is required and Relativity Certified Trainer (CRT) certifications are a plus.
• Prior experience leading or supporting migrations to RelativityOne
• Fully understand the end-to-end EDRM to assist in custom workflows.
• A basic understanding of digital forensic preservation functions.
• Familiarity with scripting, programming, coding, and/or database languages (SQL, VB, HTML, Access).

QUALIFICATIONS:

• Ability to communicate effectively and tactfully in both verbal and in written format
• Ability to work extended hours when necessary to ensure client deadlines are met
• Ability to demonstrate superior organizational skills with acute attention to detail
• Ability to design and deliver client Relativity training programs, including the development of instructional materials and the facilitation of live or recorded training demos for new users.
• Ability to work effectively under pressure in time sensitive situations
• Ability to work well in a team environment, as well as independently
• Ability to prioritize multiple projects with similar deadlines
• Ability to troubleshoot and communicate results to a team
• Ability to travel on site up to 25% of the time

ABOUT CONTACT:
Contact Discovery Services delivers best-in-class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering “outside-the-box” solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast-paced environment then we want to hear from you. EOE

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