Client Operations Support Professional

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Job Title

Client Operations Support Professional

About Your Role:

As a Client Operations Support Professional, you manage day-to-day interactions for a defined client portfolio and coordinate with production, technology, and development teams to resolve operational issues. You oversee daily reconciliation and validation of work supporting the production facility, document outcomes, and communicate status clearly. Your work strengthens service reliability, deepens client relationships, and enables our clients to deliver consistent, high-quality experiences.

What You'll Do:

1. Build and maintain productive relationships with key client contacts through clear, proactive communication and timely follow-up.
2. Answer questions and resolve issues related to products and services, coordinating with production and technology teams to meet service level agreements (SLAs).
3. Navigate multiple systems and customer relationship management (CRM) tools to research inquiries, document actions, and track case progress.
4. Analyze error trends, recommend corrective actions, and drive issue containment and prevention.
5. Cross-train and provide flexible assistance across workflows to meet client commitments and operational goals.
6. Maintain up-to-date industry and product knowledge to propose creative, compliant alternatives for client needs.
7. Process transactions and updates accurately and on time; validate reconciliations and confirm completion of assigned work.
8. Prepare periodic reports and activity logs for management and client review, highlighting status, risks, and next steps.

Experience You'll Need To Have:

• 3+ years of experience in client operations, client support, or account service in a B2B environment, coordinating across production and technology teams.
• 3+ years of experience using customer relationship management (CRM) or ticketing systems to manage cases, document actions, and track SLAs.
• 3+ years of experience performing daily reconciliation and validation activities or similar production control/operational quality work.
• 3+ years of experience creating client-facing updates, reports, and activity logs with proficiency in Microsoft Excel and Word.
• 3+ years of experience analyzing issues, identifying trends, and recommending corrective actions with clear written and verbal communication.
• Bachelor's degree in Business, Operations, Information Systems, or a related field, or an equivalent combination of education, related experience and/or military experience.

Experience That Would Be Great To Have:

• Experience in financial services or fintech.
• Familiarity with SQL for querying and validating operational data.
• Experience with Fiserv solutions such as Statement Advantage.
• Advanced Excel skills for quoting, billing, and reconciliation; industry certifications such as HDI Customer Service Representative or equivalent.

How You'll Work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits At Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for .rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.