A company is looking for a Support Associate to provide technical assistance and support to creators and shoppers.
Key Responsibilities
Review applications for potential creators and monitor support ticket inboxes
Answer technical questions and escalate issues to leadership as needed
Provide documentation of best practices and educate users on platform functionalities
Required Qualifications
Experience in managing technical questions and support issues in a SaaS environment
Ability to communicate technical concepts to non-specialists
Experience troubleshooting technical issues and working within tight SLAs
Basic understanding of digital marketing technologies and social media
Familiarity with ticketing systems like Zendesk and content management systems
Support Associate • Hampton, Virginia, United States