FC Lead

Fulfillment Center Lead

We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Cart.com is building a company that is committed to living out these six core values :

• Be brand obsessed : Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box : "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don't give up : We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up : We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together : We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human : We work hard, but we leave room for the people, places and things that we love.

Candidates who live in or around the [LOCATION] area is ideal but we are open to considering other US or MX locations.

The Fulfillment Center Lead is responsible for overseeing daily operations across inbound, outbound, returns, inventory control, and kitting functions. This role sets the pace for the team, ensures adherence to SOPs, and drives performance and accuracy. The Lead trains, supervises, and motivates team members while maintaining compliance with company policies and safety standards.

Lead teams in receiving, replenishment, returns, and kitting activities per Jazz and client-specific SOPs

Ensure accurate put-away of products into reserve and drop zone locations

Oversee replenishment of active locations based on system-generated tasks

Manage kitting operations including re-labeling, re-working, and product assembly

Monitor and ensure timely processing of returns in accordance with client requirements

Arrive prior to shift start to prepare workload distribution

Train and supervise team members in shipping and receiving functions

Ensure adherence to scheduled break / lunch periods and time clock procedures

Monitor employee performance and provide coaching as needed

Enforce company policies, safety protocols, sanitation standards, and ethical guidelines

Foster a collaborative and productive team environment

A proactive leader who thrives in fast-paced environments

Strong communicator with the ability to motivate and guide teams

Detail-oriented and committed to operational excellence

Comfortable with physical activity and hands-on supervision

A team player who values collaboration and accountability

Earned a high school diploma or equivalent

Accumulated at least 2 years of experience in distribution or warehouse operations

Held a previous lead or supervisory role in a warehouse setting

Gained proficiency in warehouse management systems and operational SOPs

Bilingual (English / Spanish)

Experience with kitting or product rework operations

Familiarity with Cart.com systems and workflows

Frequent standing, walking, bending, stooping, and reaching

Occasional lifting and carrying of up to 30 lbs

Ability to maintain focus and attention for extended periods

Willingness to work overtime as needed

Exposure to warehouse machinery and variable environmental conditions

Meet or exceed team productivity and accuracy benchmarks

Demonstrate effective team leadership and training capabilities

Maintain compliance with SOPs and safety standards

Show initiative in identifying and resolving operational obstacles

Receive positive feedback from peers and supervisors

Packing, shipping, receiving, and inventory control procedures

Warehouse management systems and replenishment workflows

Company SOPs and client-specific requirements

Safety, sanitation, and compliance protocols

Strong verbal and written communication

Team leadership and supervision

Time management and workload distribution

Basic math (addition, subtraction, multiplication, division)

Reading and interpreting location, date, and product codes

Lead and motivate a diverse team

Lift up to 35 lbs and perform moderate physical activity

Maintain attention and concentration for extended periods

Adapt to changing priorities and operational needs

Uphold company values and ethical standards

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.