Program Assistant

Job Description

Job Description

Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties including Alameda and Sacramento. LFCD's headquarters office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides community development real estate facilities and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional-age youth, seniors, and other special populations such as individuals with disabilities.

Job Summary : The Program Assistant / Front Desk plays a vital role in supporting reentry services by serving as the first point of contact for clients, County Probation, and visitors. This position ensures a welcoming, organized, and trauma-informed environment for individuals returning from incarceration. The assistant provides administrative and clerical support to program staff, manages front desk operations, and helps coordinate client services, appointments, and referrals. The ideal candidate is compassionate, detail-oriented, and comfortable working with individuals who have been involved with the justice system.

Roles and Responsibilities :

• Greet all clients, visitors, and staff with professionalism and empathy.
• Maintain a welcoming, trauma-informed front desk environment.
• Assist reentry clients with sign-in, appointment scheduling, organizing workshops, intake sessions, events, and navigating available services.
• Answer and direct phone calls, take messages, and respond to general inquiries.
• Maintain client records, sign-in logs, track room key card usage, and keep appointment calendars up to date.
• Maintain confidential client records in compliance with organizational policies and
• regulatory standards.
• Input / enter client activities into the Tyler Supervision Case Management System, ensuring records are updated as needed.
• Prepare documents, forms, and materials for use by program staff and clients.
• Coordinate with case managers and program staff to ensure smooth client flow and timely support.
• Enroll new clients in the Xavus System and encourage them to check in daily through the Xavus System.
• Support program compliance by maintaining updated records and assisting with reports as needed.
• Maintain the cleanliness and order of the front office and waiting areas.
• Monitor inventory and request supplies as needed.
• Enforce office policies, safety protocols, and confidentiality standards.
• Provide referrals to additional services and resources as needed, including healthcare,
• employment, and financial support.
• Collaborate with Case Managers, Housing Navigators, and other program staff to develop individualized service or housing plans tailored to client needs.
• Offer ongoing support to clients throughout their participation in the transitional housing
• program to ensure their needs are met.
• Participate in staff meetings, trainings, and cross-functional collaboration within the agency.
• Communicate client needs, challenges, or concerns to appropriate team members.
• Support other administrative tasks as requested by the supervisor.

Requirements and Qualifications :

Compensation : Salary is based on experience and education.

To Apply : Please submit your cover letter and resume.

Lao Family Community Development Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status, or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).

Work day : Saturday - Wednesday from 8 : 00 am to 4 : 30 pm

Day Off : Thursday & Friday