Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
Our agency opened in 2020 and has quickly become known for our upbeat, people-centered culture and commitment to serving our community. With a team of six, we’ve built a close-knit environment where everyone supports one another and shares in our success.

Before opening the agency, I spent five years with another insurance company, where I discovered my passion for connecting with people and helping them make confident financial decisions. I'm a graduate of the University of Southern Mississippi, and I’ve always been driven by entrepreneurship and a desire to make a lasting impact. Outside of work, I love to travel and enjoy music — my most recent adventure took me to Scandinavia!

Community involvement is a big part of who we are. We’ve organized food drives and remain active through local organizations such as the Chamber of Commerce and Coast Young Professionals (CYP).

Team members enjoy a generous benefits package including paid life, health, dental, and vision coverage, a Simple IRA, free snacks, paid holidays, birthdays off, and a strong vacation package — because celebrating life matters.

Our office is energetic and welcoming, and we’re looking for organized, friendly, and people-oriented professionals who bring positivity to the workplace and genuinely enjoy building relationships with both customers and teammates.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sondra Gayle - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.